Customer Service Professional

4 days ago


Qormi, Qormi, Malta Cross Border Talents Full time
Job Overview

We are seeking a highly skilled Customer Support Specialist to join our team at Cross Border Talents. As a key member of our customer-facing team, you will play a vital role in providing exceptional support to our clients.

Key Responsibilities:
  • Respond promptly and clearly to customer inquiries via email and live chat.
  • Moderate user-generated content to ensure adherence to company policies and guidelines.
  • Detect and address potential scams or fraudulent activities to safeguard platform integrity.
  • Keep accurate records of customer interactions and resolutions.
  • Collaborate with team members to refine processes and elevate customer experiences.
Requirements:
  • Fluent in Danish (C2 level) and English (B2 level).
  • EU citizenship or Maltese Residency Card.
  • 0-1 year experience in customer support.
  • Strong leadership, analytical, and communication skills.
Why Choose Us?
  • Competitive Salary: We recognize your skills and dedication.
  • Performance Bonuses: Earn rewards for your achievements.
  • Hybrid Work Model: Flexible options for a better work-life balance.
  • Career Growth: Opportunities to develop professionally.


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