Customer Support Specialist

3 weeks ago


Qormi, Qormi, Malta Cross Border Talents Full time
Role Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Success Specialist. This role involves responding to customer inquiries, resolving complaints, and providing excellent support through email and live chat.

The ideal candidate will possess a C2 level proficiency in German, B2 level proficiency in English, EU citizenship or Maltese Residency Card, and 0-1 year experience in customer support. Strong leadership, analytical, and communication skills are also essential for success in this role.

Key Responsibilities
  • Respond to customer queries via email, ensuring clear, timely communication
  • Moderate user-generated content to uphold company policies and standards
  • Identify and address potential scams or fraudulent activities, keeping the online environment secure
  • Accurately log interactions and resolutions for customer records
  • Collaborate with team members to improve processes and elevate customer experiences
Requirements
  • C2 level proficiency in German
  • B2 level proficiency in English
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
Benefits
  • Competitive Salary: €25,000 - €30,000 per annum
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation Provided: Company transport from designated pick-up points
  • Relocation Support: Assistance for a smooth transition
  • Career Growth: Opportunities for advancement and professional development
  • Hybrid Work Model: Flexible work options for a better work-life balance
About Us

At Cross Border Talents, we recognize your skills and dedication. We offer a dynamic work environment that fosters growth, learning, and teamwork. Join us and take the next step in your career as a Customer Success Specialist.



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