Customer Support Specialist
3 weeks ago
We are seeking a highly skilled and customer-focused professional to join our team as a Customer Success Specialist. This role involves responding to customer inquiries, resolving complaints, and providing excellent support through email and live chat.
The ideal candidate will possess a C2 level proficiency in German, B2 level proficiency in English, EU citizenship or Maltese Residency Card, and 0-1 year experience in customer support. Strong leadership, analytical, and communication skills are also essential for success in this role.
Key Responsibilities- Respond to customer queries via email, ensuring clear, timely communication
- Moderate user-generated content to uphold company policies and standards
- Identify and address potential scams or fraudulent activities, keeping the online environment secure
- Accurately log interactions and resolutions for customer records
- Collaborate with team members to improve processes and elevate customer experiences
- C2 level proficiency in German
- B2 level proficiency in English
- EU citizenship or Maltese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Competitive Salary: €25,000 - €30,000 per annum
- Performance Bonuses: Earn rewards for your achievements
- Transportation Provided: Company transport from designated pick-up points
- Relocation Support: Assistance for a smooth transition
- Career Growth: Opportunities for advancement and professional development
- Hybrid Work Model: Flexible work options for a better work-life balance
At Cross Border Talents, we recognize your skills and dedication. We offer a dynamic work environment that fosters growth, learning, and teamwork. Join us and take the next step in your career as a Customer Success Specialist.
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