International E-Commerce Customer Service Specialist
1 month ago
We are seeking a highly skilled International E-Commerce Customer Service Specialist to join our dynamic team at Cross Border Talents. This is an exciting opportunity to make a significant impact in the e-commerce sector by delivering exceptional customer service and contributing to the overall success of our organization.
Job DescriptionThis role involves providing support via email and chat to customers, responding to their inquiries promptly and professionally, and resolving any issues that may arise. You will also be responsible for developing a thorough understanding of our e-commerce platform, products, and services to provide informed support to customers.
Key Responsibilities:- Customer Support: Respond to customer inquiries via email and chat, ensuring timely and professional communication.
- Issue Resolution: Identify and resolve customer issues effectively, maintaining high levels of customer satisfaction while adhering to company policies.
- Product Knowledge: Develop a comprehensive understanding of our e-commerce platform, products, and services to provide accurate and informed support to customers.
To succeed in this role, you will need to possess excellent verbal and written communication skills in German, with good command of English. A customer-oriented mindset, strong problem-solving skills, and ability to work collaboratively with colleagues across various departments are essential. Prior experience in customer service, particularly within the e-commerce industry, is an advantage but not required.
What We OfferWe offer a competitive salary, estimated to be around $45,000 - $60,000 per year, depending on your level of experience. In addition to your base salary, you will also receive comprehensive health and life insurance coverage, as well as a permanent contract with opportunities for career advancement.
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