German Customer Success Professional with Hybrid Work Option

3 weeks ago


Qormi, Qormi, Malta Cross Border Talents Full time

Are you looking to take your career to the next level as a customer support specialist?

We are seeking an innovative and sociable professional to join our team as a Customer Support Specialist. In this role, you will have the opportunity to work in a fast-paced and evolving environment, using your excellent communication skills to resolve customer inquiries via email and live chat.

Key Responsibilities:

  • Respond to customer queries in a clear and timely manner
  • Moderate user-generated content to ensure company policies and standards are upheld
  • Identify and address potential scams or fraudulent activities to maintain a secure online environment
  • Accurately log interactions and resolutions for customer records
  • Collaborate with team members to improve processes and elevate customer experiences
  • Provide customers with accurate and comprehensive information using best tools
  • Meet personal and team support goals
  • Work effectively with internal and client teams
  • Participate in training to ensure compliance with moderation policies
  • Support various workflows, clients, and markets as needed

Requirements:

  • C2 level proficiency in German
  • B2 level proficiency in English
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

We offer a competitive salary of around €25,000 per year, performance bonuses, transportation provided, relocation support, opportunities for career growth, and a hybrid work model that allows for a better work-life balance.

This is a fantastic opportunity for anyone looking to start their career in customer support. Apply now and we'll be in touch soon.



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