German Customer Success Professional with Hybrid Work Option
3 weeks ago
Are you looking to take your career to the next level as a customer support specialist?
We are seeking an innovative and sociable professional to join our team as a Customer Support Specialist. In this role, you will have the opportunity to work in a fast-paced and evolving environment, using your excellent communication skills to resolve customer inquiries via email and live chat.
Key Responsibilities:
- Respond to customer queries in a clear and timely manner
- Moderate user-generated content to ensure company policies and standards are upheld
- Identify and address potential scams or fraudulent activities to maintain a secure online environment
- Accurately log interactions and resolutions for customer records
- Collaborate with team members to improve processes and elevate customer experiences
- Provide customers with accurate and comprehensive information using best tools
- Meet personal and team support goals
- Work effectively with internal and client teams
- Participate in training to ensure compliance with moderation policies
- Support various workflows, clients, and markets as needed
Requirements:
- C2 level proficiency in German
- B2 level proficiency in English
- EU citizenship or Maltese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
We offer a competitive salary of around €25,000 per year, performance bonuses, transportation provided, relocation support, opportunities for career growth, and a hybrid work model that allows for a better work-life balance.
This is a fantastic opportunity for anyone looking to start their career in customer support. Apply now and we'll be in touch soon.
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