Dynamic Customer Experience Specialist for Cross Border Talents

3 weeks ago


Qormi, Qormi, Malta Cross Border Talents Full time

Role Overview:

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We're seeking a Customer Support Specialist to join our team in Qormi, Malta. As a key member of our customer success team, you'll play a crucial role in ensuring our customers receive exceptional support and services.

About the Job:

  • Respond to customer inquiries via email, providing clear and timely communication.
  • Moderate user-generated content to uphold company policies and standards.
  • Identify and address potential scams or fraudulent activities, maintaining a secure online environment.
  • Accurately log interactions and resolutions for customer records.
  • Collaborate with team members to improve processes and elevate customer experiences.
  • Provide customers with accurate, comprehensive information using the best tools.
  • Meet personal and team support goals.
  • Work effectively with internal and client teams.
  • Participate in training to ensure compliance with moderation policies.
  • Support various workflows, clients, and markets as needed.

Requirements:

  • Fluent in Danish (C2 level).
  • Fluent in English (B2 level).
  • EU citizenship or Maltese Residency Card.
  • 0-1 year experience in customer support.
  • Strong leadership, analytical, and communication skills.
  • Eagerness to learn and grow.

Why Work with Us:

  • Competitive Salary: €25,000 - €35,000 per annum, depending on experience.
  • Performance Bonuses: Earn rewards for your achievements.
  • Transportation Provided: Company transport from designated pick-up points.
  • Relocation Support: Assistance for a smooth transition.
  • Career Growth: Opportunities for advancement and professional development.
  • Hybrid Work Model: Flexible work options for a better work-life balance.

This is an excellent opportunity to join a dynamic team and contribute to the growth and success of Cross Border Talents. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.



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