Dynamic Customer Experience Specialist for Cross Border Talents
3 weeks ago
Role Overview:
">We're seeking a Customer Support Specialist to join our team in Qormi, Malta. As a key member of our customer success team, you'll play a crucial role in ensuring our customers receive exceptional support and services.
About the Job:
- Respond to customer inquiries via email, providing clear and timely communication.
- Moderate user-generated content to uphold company policies and standards.
- Identify and address potential scams or fraudulent activities, maintaining a secure online environment.
- Accurately log interactions and resolutions for customer records.
- Collaborate with team members to improve processes and elevate customer experiences.
- Provide customers with accurate, comprehensive information using the best tools.
- Meet personal and team support goals.
- Work effectively with internal and client teams.
- Participate in training to ensure compliance with moderation policies.
- Support various workflows, clients, and markets as needed.
Requirements:
- Fluent in Danish (C2 level).
- Fluent in English (B2 level).
- EU citizenship or Maltese Residency Card.
- 0-1 year experience in customer support.
- Strong leadership, analytical, and communication skills.
- Eagerness to learn and grow.
Why Work with Us:
- Competitive Salary: €25,000 - €35,000 per annum, depending on experience.
- Performance Bonuses: Earn rewards for your achievements.
- Transportation Provided: Company transport from designated pick-up points.
- Relocation Support: Assistance for a smooth transition.
- Career Growth: Opportunities for advancement and professional development.
- Hybrid Work Model: Flexible work options for a better work-life balance.
This is an excellent opportunity to join a dynamic team and contribute to the growth and success of Cross Border Talents. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.
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