German Customer Service Representative
2 days ago
We are seeking a highly skilled German-speaking customer service representative to join our team at Cross Border Talents. This role offers the opportunity to work with a dynamic company, providing exceptional support to clients and helping them achieve their goals.
**Job Summary:**
The German Contact Centre Agent will be responsible for delivering excellent customer service to German-speaking clients via phone, email, and live chat. The ideal candidate will possess strong communication skills, fluency in German (written and spoken), and a positive attitude.
**Key Responsibilities:**
- Customer Support: Provide high-quality support to German-speaking customers via phone, email, and live chat.
- Airline Bookings: Assist with airline bookings, flight changes, cancellations, and related inquiries.
- Issue Resolution: Effectively communicate solutions to customer issues while maintaining professionalism.
- Data Entry: Ensure accurate data entry and follow up on any unresolved queries.
- Team Collaboration: Collaborate with internal teams to address complex customer needs.
**Requirements:**
- Fluency in German: Fluency in German is essential (both written and spoken).
- Communication Skills: Strong communication, writing, and listening skills.
- Attitude and Flexibility: A positive, can-do attitude with the ability to work independently and take initiative.
- Computer Literacy: Computer literacy; ECDL certificate is preferred.
- Previous Experience: Previous experience in a customer service role, preferably in a call center or travel industry.
- Shift Work: Flexibility to work shifts as rostered from Monday to Sunday.
**What We Offer:**
- Full Training: Full training to support your professional development.
- Health Insurance: Basic health insurance after 6 months of employment.
- Career Progression: Opportunities for career progression and development programs to advance your career.
- Employee Benefits: Mobile schemes and gym packages.
- Canteen Access: Access to an in-house canteen with healthy and affordable meal options.
- Colleague Engagement: Monthly events to engage with colleagues and build team spirit.
- Staff Discounts: Free on-site parking and staff discounts at over 50 local businesses.
Language Allowance: EUR 3,000 annually, paid in monthly instalments.
Salary Estimate: Based on the requirements and location, we estimate the salary for this role to be around €28,000-€32,000 per year, depending on experience.
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