Global German Customer Service Ambassador
2 days ago
We are seeking a highly skilled and fluent German-speaking customer service professional to join our team in Malta. As a Global German Customer Service Ambassador, you will be responsible for delivering exceptional support to our German-speaking customers, providing expert advice on travel destinations, products, and services.
About the RoleAs a key member of our customer service team, you will play a vital role in ensuring that each customer has a positive and seamless experience with our company. Your excellent communication skills, problem-solving abilities, and passion for customer service will contribute directly to customer satisfaction and loyalty.
Key Responsibilities- Customer Support: Respond to incoming calls, emails, and live chat inquiries from German-speaking customers, assisting them with travel bookings, cancellations, modifications, and general travel inquiries.
- Travel Consultation: Provide expert advice on destinations, travel products, and services, guiding customers to make informed decisions and create memorable travel experiences.
- Problem Resolution: Handle and resolve customer complaints and issues in a professional and empathetic manner, ensuring a satisfactory outcome for the customer.
- Booking Management: Assist customers with the booking process, including changes and cancellations, while ensuring all details are accurately captured and processed in our system.
- Knowledge Sharing: Stay updated on the latest travel industry trends, promotions, and company offerings to provide accurate and up-to-date information to customers.
- Follow-Up: Conduct follow-up calls and emails to ensure customer satisfaction and address any additional needs or concerns.
Competitive Salary: €35,000 - €45,000 per annum, depending on experience.
Benefits: Comprehensive health and life insurance plans, access to continuous learning and development programs, ongoing training, dynamic work environment, employee discounts, meal allowances, transportation support, and other perks.
Why Join Us? We believe that our people are our greatest asset, and we are committed to creating a supportive and inclusive work environment where everyone can thrive. By joining our team, you will have the opportunity to grow professionally and personally while contributing to our mission of delivering outstanding travel experiences to our customers.
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