Multinational Customer Service Representative

2 weeks ago


Mosta, Il-Mosta, Malta Best Hire Full time

About Us:

Best Hire is seeking a highly skilled and customer-oriented Italian-speaking Multinational Customer Service Representative to join our team in Malta. As part of our global organization, you will play a key role in assisting our Italian-speaking clients with their booking and reservation needs.

The ideal candidate will have strong communication skills, the ability to work on-site in Malta, and be fluent in both Italian and English.

Key Responsibilities:

  • Handle reservation inquiries via phone, email, and chat, providing accurate and helpful information to Italian-speaking clients.
  • Assist customers with booking modifications, cancellations, and special requests to ensure a seamless experience.
  • Maintain up-to-date knowledge of company services, promotions, and policies.
  • Work closely with other team members to resolve any booking-related issues efficiently.
  • Uphold high standards of customer service and contribute to customer satisfaction goals.

What We Offer:

  • Competitive Salary & Incentives: A competitive pay package with performance-based bonuses, estimated to be around €35,000 - €45,000 per annum.
  • Professional Growth: Opportunities for training and career advancement within the company.
  • Inclusive Workplace: Be part of a diverse, multicultural team.
  • Employee Benefits: Health insurance, paid time off, and other perks.
  • Supportive Environment: A positive, collaborative workspace that values your contributions.

Requirements:

  • Native-level fluency in Italian and a strong command of English.
  • Previous experience in customer service, hospitality, or reservations is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work on-site in Malta.
  • Strong attention to detail and the ability to handle multiple requests efficiently.


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