Multinational Customer Service Representative
2 weeks ago
About Us:
Best Hire is seeking a highly skilled and customer-oriented Italian-speaking Multinational Customer Service Representative to join our team in Malta. As part of our global organization, you will play a key role in assisting our Italian-speaking clients with their booking and reservation needs.
The ideal candidate will have strong communication skills, the ability to work on-site in Malta, and be fluent in both Italian and English.
Key Responsibilities:
- Handle reservation inquiries via phone, email, and chat, providing accurate and helpful information to Italian-speaking clients.
- Assist customers with booking modifications, cancellations, and special requests to ensure a seamless experience.
- Maintain up-to-date knowledge of company services, promotions, and policies.
- Work closely with other team members to resolve any booking-related issues efficiently.
- Uphold high standards of customer service and contribute to customer satisfaction goals.
What We Offer:
- Competitive Salary & Incentives: A competitive pay package with performance-based bonuses, estimated to be around €35,000 - €45,000 per annum.
- Professional Growth: Opportunities for training and career advancement within the company.
- Inclusive Workplace: Be part of a diverse, multicultural team.
- Employee Benefits: Health insurance, paid time off, and other perks.
- Supportive Environment: A positive, collaborative workspace that values your contributions.
Requirements:
- Native-level fluency in Italian and a strong command of English.
- Previous experience in customer service, hospitality, or reservations is a plus.
- Excellent communication and interpersonal skills.
- Ability to work on-site in Malta.
- Strong attention to detail and the ability to handle multiple requests efficiently.
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