German Support Agent for International Customers

2 months ago


Mosta, Il-Mosta, Malta Cross Border Talents Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team in Mosta. This role involves delivering exceptional customer service to German-speaking customers via phone, email, and chat.

The successful candidate will have prior experience in customer service, preferably in a call center or travel industry, and excellent communication, writing, and listening skills. Fluency in German (both written and spoken) is mandatory, as well as strong computer skills, with an ECDL certificate preferred.

Responsibilities
  • Handle customer inquiries and resolve issues in a professional and timely manner
  • Assist with flight reservations, changes, cancellations, and other airline-related inquiries
  • Work closely with internal teams to resolve complex issues
  • Stay informed about airline policies, procedures, and current promotions
Requirements
  • Fluent German language skills (written and spoken)
  • Excellent communication, writing, and listening skills
  • Prior experience in customer service, preferably in a call center or travel industry
  • Strong computer skills, with an ECDL certificate preferred
Benefits
  • Comprehensive training provided to ensure success in your role
  • Basic health insurance after 6 months of employment
  • Career advancement opportunities and professional development programs
  • Access to mobile schemes and gym packages
  • On-site canteen offering healthy, affordable meal options
  • Monthly team events to foster a positive work environment
  • Free on-site parking and exclusive staff discounts at over 50 local businesses
Compensation

The estimated salary for this role is around €25,000-€30,000 per annum, depending on experience.

We offer a comprehensive benefits package, including basic health insurance after 6 months of employment and career advancement opportunities.



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