German speaking Customer Support

7 days ago


Msida, Malta SpotOn Connection Full time

German Customer Support AdvisorOur iGaming client is looking for a German speaker to join their team in Malta. The ideal candidate will have experience with online customer support and a passion for the industry.RESPONSIBILITIES:- As German Speaking Customer Support Agent (m/f/d) you provide customer support through chat, phone and email and you are a representative outward to our customers.- You also assist the Management Team in reporting technical issues and giving insights to what is happening in the market.- Further, you maintain customer records by following the correct data protection procedure and achieve both department and individual SLAs.- As part of the team you document customer contacts in order to provide a full customer history.- Last but not least, you resolve product and/or service problems by clarifying the customers complaint and determine the cause of the problem.- You will also assist the management with other projects and duties when requested to do so.QUALIFICATIONS:- At least 1 years of work experience within the customer support industry and understanding of the Gaming Industry- Excellent written and verbal communication skills in German and English- Ambitious and able to work well in a multicultural team- Able to work on shift basis across weekdays and weekends- Be comfortable working in a fast-paced environment and be able working as part of a great teamEmployment Type: Full-TimeSalary: $ €24,000.00 Per Year



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