Danish speaking Team Leader

1 day ago

Msida, Malta SpotOn Connection Full time
DANISH SPEAKING CUSTOMER SERVICE TEAM LEADER
Malta

Job Description:
We are seeking an experienced and fluent Danish-speaking Customer Support Team Lead to join our dynamic and growing team. Based in Malta, you will lead a team of customer support representatives to ensure our clients receive exceptional service and assistance. Your role will involve supervising daily operations, resolving escalated issues, and maintaining a high level of customer satisfaction.

Responsibilities:
-Lead and mentor a team of Danish-speaking customer support representatives.
-Manage day-to-day operations, including assigning tasks, monitoring performance and KPIs, and ensuring service quality.
-Handle escalated customer inquiries and issues, providing swift and effective resolutions.
-Collaborate with other departments to improve customer support processes and workflows.
-Analyze customer feedback to identify areas for improvement and implement necessary changes.
-Prepare and present regular performance reports to management.
-Stay updated on industry trends and best practices to enhance customer support strategies.
-Foster a positive and motivated team environment.

Requirements:
-Danish native speaker able to communicate fluently in English, both written and spoken.
-Proven experience in customer support, with a minimum of 2 years in a leadership or supervisory role.
-Strong understanding of the iGaming industry and its specific customer service requirements.
-Excellent communication and interpersonal skills.
-Problem-solving mindset with the ability to handle challenging situations.
-Proficiency in using customer support tools and MS Office software
-Exceptional organizational and multitasking abilities.
-Based in Malta
Employment Type: Full-Time
Salary: $ €3,000.00 Per Year

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