German Customer And Sales Officer

7 days ago

Msida, Malta SpotOn Connection Full time

German Customer And Sales OfficerOur client is a local Financial Institution who is looking to grow their team in Malta through a German Customer and Sales Officer. The purpose of the role is to support clients with existing financial products, whilst establishing needs to support the clients' financial situation.Responsibilities:- Provide professional customer service for inquiries about company products and services- Open client accounts according to guidelines- Build rapport with customers and address issues relating to internet banking, onboarding, and mobile application- Maintain in-depth knowledge of company products and services for accurate information- Identify selling opportunities based on customer needs- Handle card cancellation and blocking requests- Issue new cards and handle renewals- Process transactions and outgoing payments accurately in company systems- Adhere to company policies, security guidelines, and industry standards- Keep required records- Assist with data gathering through phone, email, and chat- Support invoicing and payment allocation according to company policies- Assist with administrative tasks following company instructions- Communicate and collaborate with country coordinators and other departments- Monitor loan repayments and allocate payments in records- Perform other ad hoc duties as assigned.Requirements:- Previous experience in an Online Customer Support or Sales position otherwise, in possession of a recent University degree in Banking, Financial Services or other related areas- Native or fluent level of German along with a fluent level of English (both spoken and written)- Strong communication skills, both verbal and written- Computer literacy- Team player, eager to learn and grow within the industry.- Customer oriented- Willingness to learn and expand horizonsEmployment Type: Full-TimeSalary: $ €25,000.00 Per Year

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