Japanese speaking Team Leader

7 days ago


Msida, Malta SpotOn Connection Full time

JAPANESE SPEAKING CUSTOMER SERVICE TEAM LEADERMaltaJob Description: We are seeking an experienced and fluent Japanese-speaking Customer Support Team Lead to join our dynamic and growing team. Based in Malta, you will lead a team of customer support representatives to ensure our clients receive exceptional service and assistance. Your role will involve supervising daily operations, resolving escalated issues, and maintaining a high level of customer satisfaction.Responsibilities:-Lead and mentor a team of Japanese-speaking customer support representatives.-Manage day-to-day operations, including assigning tasks, monitoring performance and KPIs, and ensuring service quality.-Handle escalated customer inquiries and issues, providing swift and effective resolutions.-Collaborate with other departments to improve customer support processes and workflows.-Analyze customer feedback to identify areas for improvement and implement necessary changes.-Prepare and present regular performance reports to management.-Stay updated on industry trends and best practices to enhance customer support strategies.-Foster a positive and motivated team environment.Requirements:-Japanese native speaker able to communicate fluently in English, both written and spoken.-Proven experience in customer support, with a minimum of 2 years in a leadership or supervisory role.-Strong understanding of the iGaming industry and its specific customer service requirements.-Excellent communication and interpersonal skills.-Problem-solving mindset with the ability to handle challenging situations.-Proficiency in using customer support tools and MS Office software-Exceptional organizational and multitasking abilities.-Based in MaltaEmployment Type: Full-TimeSalary: $ €3,000.00 Per Year



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