Japanese speaking Team Leader
7 days ago
JAPANESE SPEAKING CUSTOMER SERVICE TEAM LEADERMaltaJob Description: We are seeking an experienced and fluent Japanese-speaking Customer Support Team Lead to join our dynamic and growing team. Based in Malta, you will lead a team of customer support representatives to ensure our clients receive exceptional service and assistance. Your role will involve supervising daily operations, resolving escalated issues, and maintaining a high level of customer satisfaction.Responsibilities:-Lead and mentor a team of Japanese-speaking customer support representatives.-Manage day-to-day operations, including assigning tasks, monitoring performance and KPIs, and ensuring service quality.-Handle escalated customer inquiries and issues, providing swift and effective resolutions.-Collaborate with other departments to improve customer support processes and workflows.-Analyze customer feedback to identify areas for improvement and implement necessary changes.-Prepare and present regular performance reports to management.-Stay updated on industry trends and best practices to enhance customer support strategies.-Foster a positive and motivated team environment.Requirements:-Japanese native speaker able to communicate fluently in English, both written and spoken.-Proven experience in customer support, with a minimum of 2 years in a leadership or supervisory role.-Strong understanding of the iGaming industry and its specific customer service requirements.-Excellent communication and interpersonal skills.-Problem-solving mindset with the ability to handle challenging situations.-Proficiency in using customer support tools and MS Office software-Exceptional organizational and multitasking abilities.-Based in MaltaEmployment Type: Full-TimeSalary: $ €3,000.00 Per Year
-
Danish speaking Team Leader
7 days ago
Msida, Malta SpotOn Connection Full timeDANISH SPEAKING CUSTOMER SERVICE TEAM LEADERMaltaJob Description: We are seeking an experienced and fluent Danish-speaking Customer Support Team Lead to join our dynamic and growing team. Based in Malta, you will lead a team of customer support representatives to ensure our clients receive exceptional service and assistance. Your role will involve...
-
Spanish Speaking Sales Officers
18 hours ago
Msida, Malta Alpha Talent Solutions Full timeResponsibilities: Proactively pursue new sales opportunities by implementing designated strategies and directives.Meet sales targets and deadlines set by the team.Collaborate with fellow team members to enhance process efficiency and achieve better outcomes.Handle customer onboarding and verification following operational procedures and policies.Gain a deep...
-
German speaking Customer Support
7 days ago
Msida, Malta SpotOn Connection Full timeGerman Customer Support AdvisorOur iGaming client is looking for a German speaker to join their team in Malta. The ideal candidate will have experience with online customer support and a passion for the industry.RESPONSIBILITIES:- As German Speaking Customer Support Agent (m/f/d) you provide customer support through chat, phone and email and you are a...
-
German speaking Customer Support
7 days ago
Msida, Malta SpotOn Connection Full timeGerman Customer Support AdvisorOur iGaming client is looking for a German speaker to join their team in Malta. The ideal candidate will have experience with online customer support and a passion for the industry.RESPONSIBILITIES:- As German Speaking Customer Support Agent (m/f/d) you provide customer support through chat, phone and email and you are a...
-
German VIP Account Managers
18 hours ago
Msida, Malta Alpha Talent Solutions Full timeWe are looking for a dedicated German Speaking VIP Key Account Manager to join our clients team. In this position, you will be responsible for providing unparalleled support to the company's most valued customers by building and nurturing relationships with them. Responsibilities Manage a portfolio of VIP users with the objective of retaining and increasing...
-
Danish speaking Customer Support
7 days ago
Msida, Malta SpotOn Connection Full timeDanish Customer Service AgentIf you are passionate about delivering exceptional customer service, possess a genuine interest in iGaming, and are eager to learn, this position could be the perfect fit for you. Don't worry if you have no prior experience in iGaming - comprehensive training is provided!Responsibilities:- Assisting customers via live chat,...
-
Swedish speaking Customer Support
7 days ago
Msida, Malta SpotOn Connection Full timeSwedish Customer Service AgentIf you are passionate about delivering exceptional customer service, possess a genuine interest in iGaming, and are eager to learn, this position could be the perfect fit for you. Don't worry if you have no prior experience in iGaming - comprehensive training is provided!Responsibilities:- Assisting customers via live chat,...
-
Sales Officer
20 hours ago
Malta, Msida, MSD Novum Bank Limited Full time €30,000 - €60,000 per yearSales Officer - Spain (Require a Valid EU Passport / Living in Malta) Overview:The Sales Officer will report directly to the Sales Team Leader and will be part of a team that is responsible for handling sales, customer on-boarding and document verification of a loan portfolio.Responsibilities: Actively seeking new sales by executing appointed strategies...
-
Training Officer
19 hours ago
Malta, Msida, MSD Novum Bank Limited Full time €30,000 - €60,000 per yearTraining Officer (Fluent in German & English)*Currently Resident in Malta or Hold an EU PassportOverview:To provide ongoing Customer Service training to various teams of, setting clear goals and targets, and ensuring they are met.Role:Develop and deliver onboarding training for New Collections Agents.Create and update training materials and SOPs in line with...
-
Junior KYC Officer
19 hours ago
Malta, Msida, MSD Novum Bank Limited Full time €20,000 - €40,000 per yearJunior KYC Officer (Currently Resident / Working in Malta)Overview:The Junior KYC Officer will be part of the Banking Operations department which is in charge of client onboarding, documentation handling, and operational support across the Bank's lending, corporate, and retail deposit products.This role offers an excellent entry point for individuals looking...