German Speaking Customer Support Agent

12 hours ago

Msida, Malta Alpha Talent Solutions Full time

Our client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a German Speaking Customer Service Agent to join their team in Malta or Cyprus.

Responsibilities

  • Helping internal and external customers,
  • Contacting other departments when there is an issue to be solved,
  • Keeping customer request queues as low as possible,
  • Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
  • Handling customer request queues assigned accordingly to workload,
  • Having a high knowledge of products offered by the company,
  • Attending team meetings and activities,
  • Taking over in the absence of their Line Manager,
  • Escalating Technical Issues
  • Responsible for the Emergency Procedure;
  • Chat and Email quality assurance;
  • Analyzing any promotion before its launched;
  • Responsible for the Banned procedure.

Requirements

  • Graduation of high school or post-secondary school
  • Work experience preferably at least one year in a similar role within online customer service
  • Skills - strong communication skills; knowledge of Internet related software
  • Bilingual or native fluency in German both written and spoken
  • Available to work on shifts bases covering Monday to Sunday

  • Health insurance from the beginning
  • Gym, fitness allowance 
  • Therapist line 
  • Flat hierarchy
  • Hybrid work 

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