Customer Service Expert in Malta with Danish Language Skills

3 weeks ago


Birkirkara, Birkirkara, Malta Cross Border Talents Full time
Job Title:

Customer Service Expert in Malta with Danish Language Skills

About the Company:

Cross Border Talents is a leading provider of talent solutions, connecting top professionals with exciting opportunities in Malta and beyond.

Job Description:

We are seeking an experienced Customer Service Expert to join our team in Malta. As a key member of our customer support team, you will be responsible for handling customer inquiries and resolving issues through email and live chat.

Key Responsibilities:
  • Customer Inquiry Handling: Respond promptly and clearly to customer inquiries via email, providing accurate information and resolutions.
  • Content Moderation: Monitor and moderate user-generated content to ensure adherence to company policies and guidelines.
  • Fraud Detection: Detect and address potential scams or fraudulent activities to safeguard platform integrity.
  • Record Keeping: Keep accurate records of customer interactions and resolutions.
  • Team Collaboration: Collaborate with team members to refine processes and elevate customer experiences.
  • Information Provision: Provide accurate information using the best tools and resources available.
  • Performance Goals: Meet individual and team performance goals, ensuring seamless service delivery.
Requirements:
  • Danish Language Proficiency: Fluent in Danish (C2 level).
  • English Language Proficiency: Fluent in English (B2 level).
  • EU Citizenship or Residency: EU citizenship or Maltese Residency Card.
  • Experience: 0-1 year experience in customer support.
  • Leadership and Communication Skills: Strong leadership, analytical, and communication skills.
  • Eagerness to Learn: Eagerness to learn and grow with the company.
Why Join Us:
  • Competitive Salary: €35,000 - €45,000 per annum, depending on experience.
  • Performance Bonuses: Earn rewards for your achievements and contributions to the team.
  • Transportation: Convenient company transport from designated locations.
  • Relocation Assistance: Smooth onboarding support for new employees.
  • Career Growth: Opportunities to develop professionally and advance your career.
  • Hybrid Work Model: Flexible options for a better work-life balance.


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