Customer Service Expert in Malta with Danish Language Skills
3 weeks ago
Customer Service Expert in Malta with Danish Language Skills
About the Company:Cross Border Talents is a leading provider of talent solutions, connecting top professionals with exciting opportunities in Malta and beyond.
Job Description:We are seeking an experienced Customer Service Expert to join our team in Malta. As a key member of our customer support team, you will be responsible for handling customer inquiries and resolving issues through email and live chat.
Key Responsibilities:- Customer Inquiry Handling: Respond promptly and clearly to customer inquiries via email, providing accurate information and resolutions.
- Content Moderation: Monitor and moderate user-generated content to ensure adherence to company policies and guidelines.
- Fraud Detection: Detect and address potential scams or fraudulent activities to safeguard platform integrity.
- Record Keeping: Keep accurate records of customer interactions and resolutions.
- Team Collaboration: Collaborate with team members to refine processes and elevate customer experiences.
- Information Provision: Provide accurate information using the best tools and resources available.
- Performance Goals: Meet individual and team performance goals, ensuring seamless service delivery.
- Danish Language Proficiency: Fluent in Danish (C2 level).
- English Language Proficiency: Fluent in English (B2 level).
- EU Citizenship or Residency: EU citizenship or Maltese Residency Card.
- Experience: 0-1 year experience in customer support.
- Leadership and Communication Skills: Strong leadership, analytical, and communication skills.
- Eagerness to Learn: Eagerness to learn and grow with the company.
- Competitive Salary: €35,000 - €45,000 per annum, depending on experience.
- Performance Bonuses: Earn rewards for your achievements and contributions to the team.
- Transportation: Convenient company transport from designated locations.
- Relocation Assistance: Smooth onboarding support for new employees.
- Career Growth: Opportunities to develop professionally and advance your career.
- Hybrid Work Model: Flexible options for a better work-life balance.
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