Key Performance Enhancement Specialist

4 days ago


IlGżira, Malta Outreach Recruitment Agency Full time

Outreach Recruitment Agency seeks a highly skilled Training and Quality Executive to drive performance improvement across our operations.

Key Responsibilities:

  • We require you to serve as the primary liaison with managers to identify training needs, develop plans for new and existing employees, and implement these initiatives effectively.
  • You will collaborate with the General Manager to map out training plans and schedules, review and update employee training records, and ensure all professional development is conducted in accordance with company standards.
  • A key focus of this role is to oversee all aspects of employee development, ensuring that Dealership/Franchises Standards and ISO requirements are strictly adhered to through regular audits.
  • You will analyze past and current year training requirements to inform budget preparation, coordinate mystery shopping activities, and analyze results to identify areas for improvement.
  • In addition, you will research industry developments and competitors to stay up-to-date and recommend actionable insights to enhance business performance.
  • This position also involves performing any other duties assigned by the General Manager from time to time, supporting the growth and success of Outreach Recruitment Agency.

Skills and Qualifications:

  • To excel in this role, you must possess strong Active Listening, Monitoring, and Coordination skills, enabling you to work collaboratively with colleagues and drive positive outcomes.

Requirements:

  • You should hold a minimum A Level standard of education or have at least 2 years of relevant experience.
  • Candidates must be computer literate, with excellent communication, interpersonal, administrative, and organizational skills.
  • Fluency in spoken and written English is essential for this position.
  • Prior experience with ISO & audit principles would be an asset in this role.

Benefits:

  • We offer a range of benefits, including health insurance and a loyalty card program.
  • Opportunities for specialized training locally and abroad are also available, supporting your career growth and development.


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