Quality Assurance Professional
3 days ago
This is a dynamic role that requires the successful candidate to be the key liaison with managers to identify training needs and develop plans for both new and existing employees.
Main Responsibilities:- To communicate effectively with the company's representatives to obtain necessary information to coordinate training sessions
- To map out comprehensive training plans and schedules in collaboration with the General Manager, review and update employee training records
- To oversee all professional development initiatives within the company
- To conduct internal audits to ensure strict adherence to Dealership/Franchises Standards and ISO requirements
- To compile data and analyze past and current year training requirements to prepare budgets
- To coordinate mystery shopping activities and follow up on actions
- To stay updated on industry developments and competitors through active research
- To perform any additional duties assigned by the General Manager as required
- Active listening and monitoring skills
- Strong coordination and communication skills
- A Level standard of education or minimum 2 years relevant experience
- Proficiency in computer literacy and good administrative, organizational, and interpersonal skills
- Ability to work independently with minimal supervision
- Fluency in spoken and written English
- Previous experience with ISO & audit principles would be an asset
The company offers a range of benefits including health insurance, loyalty card program, and opportunities for specialized training locally and abroad
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