Quality Assurance Specialist
4 weeks ago
Outreach Recruitment Agency is seeking a Quality Assurance Specialist to join their team. This role involves coordinating training programs, monitoring employee learning status, and maintaining the company's standards.
Job SummaryThe Quality Assurance Specialist will be responsible for ensuring the company's quality management system meets ISO and franchise requirements. This includes performing internal audits, designing data collection methods, and analyzing data. The ideal candidate will have strong analytical skills, attention to detail, and excellent communication skills.
Responsibilities- Coordinate training programs for employees
- Monitor employee learning status and ensure it is up-to-date
- Maintain the company's standards as per ISO and franchise requirements
- Perform internal audits as required
- Design data collection methods and analyze data gathered
- Manage customer communication and feedback
- Bachelor's degree in a related field
- Strong analytical skills and attention to detail
- Excellent communication and interpersonal skills
- Previous experience in a similar role within the Training and/or Quality department
- Estimated salary: $60,000 - $80,000 per year
- Employee discount card
- Health insurance
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