Collections / Customer Service Officer (Fluent in Danish)

13 hours ago

Malta Msida MSD Novum Bank Limited Full time €30,000 - €50,000 per year

Collections / Customer Service Officer (Fluent in Danish

At Novum Bank we are committed to values that lead to good work Here you will not only be part of something, but you will also add something Discover how you can make an impact, build yourself an exciting new career while working in a multinational environment. Our "career opportunities" are endless regardless of your background/skills, our company goal is to provide the best "customer service" in class but also in a challenging workplace where individuals feel empowered to reach their personal best and thrive. Explore a culture of collaboration, growth and originality supported by appropriate resources where everyone matters. Along with a great office environment, you will have the opportunity to explore Malta and all the varied experiences Malta has to offer

Job Description:

The Collections Officer will report directly to the Danish Team Leader and will be part of a team responsible for handling sales, on-boarding of customers, customer enquiries and liaising with the collections department.

Primary Responsibilities:

  • Provide customers with accurate information about the bank's products, services and payments.
  • Actively solicit new sales by following stated strategy and instructions.
  • Comply with laws, regulations, policies and procedures as required.
  • Fully understand the bank's products while being able to present the customer with accurate and precise information.
  • Answer customer queries via telephone, live chat, email and SMS.
  • Provide an excellent customer experience.
  • Work closely with other departments, especially payments and collections to ensure transparent and efficient interactions.
  • Assist with other customer enquiries.
  • Promote a positive work environment.
  • Clarify other assigned tasks.

Other responsibilities may include:

  • Involvement in the creation of sales reports.
  • Involvement in training and mentoring of new team members.
  • Assisting in the documentation of our operational procedures.
  • Putting forward ideas on how we can improve operational systems, processes and procedures.
  • Undertake ad hoc tasks that may be assigned by the Head of New Markets.

Skills and Experience:

  • Good at English and Danish (both written and oral).
  • Experience in customer service and sales of financial products.
  • Experience in on-boarding of clients and document verification.
  • Excellent communication skills driven by results.
  • Detail-oriented, takes initiative and has high work standards.
  • Team player with an eye for customer service.
  • Able to work independently.
  • Good knowledge of Microsoft programs (especially Excel).

Apply Here Today We Will Respond to you Immediately

For More Information - Visit Us

  • Danish speaking Team Leader

    7 days ago

    Msida, Malta SpotOn Connection Full time

    DANISH SPEAKING CUSTOMER SERVICE TEAM LEADERMaltaJob Description: We are seeking an experienced and fluent Danish-speaking Customer Support Team Lead to join our dynamic and growing team. Based in Malta, you will lead a team of customer support representatives to ensure our clients receive exceptional service and assistance. Your role will involve...

  • Danish speaking Customer Support

    7 days ago

    Msida, Malta SpotOn Connection Full time

    Danish Customer Service AgentIf you are passionate about delivering exceptional customer service, possess a genuine interest in iGaming, and are eager to learn, this position could be the perfect fit for you. Don't worry if you have no prior experience in iGaming - comprehensive training is provided!Responsibilities:- Assisting customers via live chat,...

  • Collection Administrator

    13 hours ago

    Malta, Msida, MSD Novum Bank Limited Full time €30,000 - €40,000 per year

    Collection Administrator (Fully Fluent in German & English) Overview:The Collection Administrator will be responsible for the handling of various requests from debtors and their Debt Counselling Agencies. Supporting our external debt collection agencies is also part of your daily duties. Role: Supporting debtors with a variety of requests Answering all...

  • Senior Collections Specialist

    13 hours ago

    Malta, Msida, MSD Novum Bank Limited Full time €30,000 - €45,000 per year

    Senior Collections Specialist (Fluent in both German & English) *Willing to Relocate to Malta.Overview: We are seeking a Senior Collections Specialist to join our team in Malta If you have experience in debt restructuring, insolvency, and handling special cases, this is the perfect opportunity for you. In this role, you'll focus on improving our processes,...

  • Training Officer

    13 hours ago

    Malta, Msida, MSD Novum Bank Limited Full time €30,000 - €60,000 per year

    Training Officer (Fluent in German & English)*Currently Resident in Malta or Hold an EU PassportOverview:To provide ongoing Customer Service training to various teams of, setting clear goals and targets, and ensuring they are met.Role:Develop and deliver onboarding training for New Collections Agents.Create and update training materials and SOPs in line with...

  • Junior KYC Officer

    13 hours ago

    Malta, Msida, MSD Novum Bank Limited Full time €20,000 - €40,000 per year

    Junior KYC Officer (Currently Resident / Working in Malta)Overview:The Junior KYC Officer will be part of the Banking Operations department which is in charge of client onboarding, documentation handling, and operational support across the Bank's lending, corporate, and retail deposit products.This role offers an excellent entry point for individuals looking...

  • Banking Operations Officer

    13 hours ago

    Malta, Msida, MSD Novum Bank Limited Full time €25,000 - €40,000 per year

    Banking Operations Officer Maltese Work / Residency Permit or EU PassportPosition Description:The Banking Operations Officer will be part of a newly formed department that consolidates client onboarding, documentation handling, and operational support across the Bank's lending, corporate, and retail deposit products.This role offers an excellent entry point...

  • Sales Officer

    13 hours ago

    Malta, Msida, MSD Novum Bank Limited Full time €30,000 - €60,000 per year

    Sales Officer - Spain (Require a Valid EU Passport / Living in Malta)  Overview:The Sales Officer will report directly to the Sales Team Leader and will be part of a team that is responsible for handling sales, customer on-boarding and document verification of a loan portfolio.Responsibilities: Actively seeking new sales by executing appointed strategies...

  • Fraud Investigation Officer

    13 hours ago

    Malta, Msida, MSD Novum Bank Limited Full time €30,000 - €60,000 per year

    Fraud Investigation Officer (Fluent in German & English) – Currently an EU Resident & Hold an EU PassportLocation: MaltaOverview:We are committed to ensuring the security and integrity of our services and protecting our customers from fraudulent activities. We are seeking a highly motivated and detail-oriented individual to join our team as a Fraud...

  • Loan Administration Specialist

    13 hours ago

    Malta, Msida, MSD Novum Bank Limited Full time €20,000 - €40,000 per year

    Customer Service / Loan Administration Specialist – Fluent Spanish / English (Located in Malta with EU Passport or Work Permit)Overview:The Customer Service is responsible for handling loans, solving customer requests and assisting them in the loan. Your role will be in Customer Service with the many opportunities to develop you career into other areas of...