Fraud Investigation Officer

13 hours ago

Malta Msida MSD Novum Bank Limited Full time €30,000 - €60,000 per year

Fraud Investigation Officer (Fluent in German & English) – Currently an EU Resident & Hold an EU Passport

Location: Malta

Overview:

We are committed to ensuring the security and integrity of our services and protecting our customers from fraudulent activities. We are seeking a highly motivated and detail-oriented individual to join our team as a Fraud Investigation Officer.

Job Summary:

The Fraud Investigation Officer will assist in monitoring, detecting, and preventing fraudulent activities related to credit card transactions. This role requires analytical skills, attention to detail, and a proactive approach to identify potential fraud and minimize financial losses. The successful candidate will work closely with the Fraud Manager and other team members to maintain the security of our credit card operations.

Responsibilities:

  • Process of card related disputes (e.g., chargebacks) and respond to them via the available channels (e.g., Phone, SMS, etc.).
  • Review and monitor Mastercard SAFE accuracy to avoid non-compliance.
  • Handle the day-to-day fraud monitoring through the various platforms (internal and third party). This includes potential fraud during on boarding, card usage and handle, in that respect, customer contact via the available channels.
  • Handle of law enforcement (e.g., Police) requests.
  • Support ID related questions from other departments (e.g., KYC).
  • Contribute to the analysis and review of internal fraud prevention processes.
  • Help to optimize fraud prevention related processes/tasks.
  • Identify and recommend enhancements of tools and systems.
  • Active participation in development of new solutions.
  • Comply with laws, rules, company policies, and procedures as required.
  • Take adequate actions/decisions when reviewing customer disputes.
  • Understand thoroughly the Bank's products.
  • Work closely with other Bank departments.
  • Perform other tasks as assigned.

Skills & Experience:

Must Haves:

  • Ability to illustrate analytical and problem-solving skills
  • Ability to work under pressure, manage tight deadlines, and handle multiple tasks simultaneously.
  • Detail-oriented with a high level of accuracy in handling sensitive information.
  • Excellent communication and organisation skills.
  • Fluent (written and spoken) in English and German.

Desirable:

  • Previous experience in chargeback management, fraud analysis or a related field is considered an asset.
  • Familiar with the financial services industry, specifically in areas related to credit card processing, banking, or eCommerce.
  • An understanding of payment processing systems, chargeback regulations, and fraud prevention tools.
  • Understand the regulatory framework surrounding chargebacks and dispute resolution.

Excellent Salary + Benefits + Bonus

Interested - Apply Today We Are Interested in You

Visit Our Website For Further Information:

*Please include a CV with your Application.

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