German Airline Customer Support in Malta

20 hours ago

Saint Julian's, Saint Julian, Malta Cross Border Talents Full time €30,000 - €50,000 per year


Kickstart Your Career in Airline Customer Support

Are you passionate about travel and delivering exceptional customer experiences? Join our team as an Airline Support Specialist and connect with passengers worldwide while gaining hands-on experience in the exciting, fast-paced aviation industry.

Role Overview:

As an Airline Support Specialist, you'll be the go-to person for travelers, providing assistance with bookings, flight changes, cancellations, and travel policies across multiple communication channels — including phone, chat, email, and social media. You'll help customers navigate their travel options, explain fares and baggage details clearly, and ensure every journey begins and ends smoothly. With full training and ongoing support, you'll be part of a dynamic team dedicated to delivering world-class service.

Key Responsibilities:

  • Customer Assistance: Provide friendly, professional support via phone, chat, email, and social platforms.
  • Booking Management: Assist passengers with new bookings, modifications, and cancellations.
  • Information Delivery: Clearly explain flight fares, baggage rules, travel policies, and available services.
  • Travel Guidance: Support customers with check-in, boarding, and travel requirement inquiries.
  • Service Enhancement: Suggest routes, upgrades, and travel solutions tailored to customer needs.
  • Collaboration: Work with internal teams to resolve escalations and ensure seamless issue resolution.
  • Record Keeping: Maintain accurate documentation of all customer interactions and case outcomes.
  • Knowledge Updates: Stay current on airline promotions, policies, and global travel regulations.
  • Professional Growth: Participate in continuous training to enhance skills and advance within the company.

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (C1 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Attractive Salary:  We offer a salary that reflects your skills and commitment
  • Language Bonus: Receive an additional bonus for your proficiency in Italian
  • Performance Bonus: Earn extra rewards based on your individual success
  • Health and Life Insurance: Enjoy comprehensive coverage for your well-being

  • Onsite Work: Engage and grow in a collaborative office environment

Ready to take off with the International Airline Support Project? Apply today, and we'll reach out to you soon


  • German Airline Customer Support Specialist in Malta

    20 hours ago

    Saint Julian's, Saint Julian, Malta Cross Border Talents Full time €30,000 - €50,000 per year

    Take Your Career to New Heights with Our International Airline Support ProjectWe're on the hunt for a customer-focused and solution-driven Customer Support Specialist to join our dynamic team. If you excel in fast-paced settings, enjoy assisting others, and have a positive, adaptable attitude, this is the perfect opportunity for you Help us create seamless...

  • German Speaking Support Agent

    20 hours ago

    Saint Julian's, Saint Julian, Malta MERKUR BETS Malta Full time €30,000 - €50,000 per year

    MERKUR BETS is one of the leading names in the sports betting industry and part of MERKUR GROUP, an internationally recognized company with over 15,000 employees. We operate in multiple licensed markets, both online and with physical shops, and have ambitious plans for further expansion.Our multilingual Customer Support Department forms part of the core...

  • German Customer Specialist Hybrid in Malta

    20 hours ago

    Saint Julian's, Saint Julian, Malta Cross Border Talents Full time €25,000 - €40,000 per year

    Ready for a New Chapter? Launch Your Career in Sunny MaltaDreaming of a fresh start by the sea? Malta offers more than just stunning views—it's a thriving hub for international careers. We're seeking a motivated and detail-oriented Customer Specialist to join our energetic team. If you thrive in fast-paced environments, solve problems with confidence, and...

  • German Customer Specialist Hybrid in Qormi

    20 hours ago

    Saint Julian's, Saint Julian, Malta Cross Border Talents Full time €20,000 - €40,000 per year

    Ready for a New Chapter? Launch Your Career in Sunny MaltaLooking to kick off a fresh chapter by the sea? Malta isn't just about breathtaking coastlines—it's also a growing hub for international careers. We're on the lookout for a proactive and detail-driven Customer Specialist to join our dynamic team. If you thrive in fast-paced settings, tackle...

  • Italian Reservations Agent in Malta

    20 hours ago

    Saint Julian's, Saint Julian, Malta Cross Border Talents Full time €30,000 - €50,000 per year

    Kickstart Your Career in Car Rental Customer SupportAre you passionate about travel and thrive on delivering top-tier customer support? Join our team as a Reservations Specialist and assist customers from around the world while gaining valuable experience in the dynamic car rental industry.Role Overview:As a Reservations Specialist, you'll handle customer...

  • Italian Reservations Agent in Malta

    20 hours ago

    Saint Julian's, Saint Julian, Malta Cross Border Talents Full time €15,000 - €25,000 per year

    Kick Your Career in Car Rental Customer SupportDo you have a passion for travel and delivering top-notch customer service? Join our team as a Reservations Specialist and assist customers worldwide while gaining valuable experience in the dynamic car rental industry.Role Overview:With comprehensive training provided, you'll handle customer inquiries across...

  • Italian Reservations Agent in Malta

    20 hours ago

    Saint Julian's, Saint Julian, Malta Cross Border Talents Full time €20,000 - €40,000 per year

    Kickstart Your Career in Car Rental Customer SupportAre you enthusiastic about travel and passionate about delivering excellent customer service? Join our team as a Reservations Specialist and assist customers worldwide while gaining hands-on experience in the exciting car rental industry.Role Overview:As a Reservations Specialist in car rental customer...

  • Italian Reservations Agent in Malta

    20 hours ago

    Saint Julian's, Saint Julian, Malta Cross Border Talents Full time €15,000 - €25,000 per year

    Launch Your Career in Car Rental Customer SupportAre you passionate about travel and providing exceptional customer service? Join our team as a Reservations Specialist and help customers worldwide while gaining valuable experience in the thriving car rental industry.Role Overview:The Reservations Specialist in car rental customer support assists customers...

  • Head of Customer Support

    1 week ago

    Saint Julian's, Saint Julian, Malta Traffic Label Full time €30,000 - €90,000 per year

    Job Title: Head of Customer Support Location: Malta (Hybrid / On-site) Department: Customer Support Reports To: Head of OperationsOverview Traffic Label is establishing a new Malta office and seeking a dynamic Head of Customer Support to drive excellence across our customer service operations. This leadership role will design and deliver an...

  • Finnish speaking iGaming Customer Support to Malta

    20 hours ago

    Saint Julian's, Saint Julian, Malta Next Job Abroad Full time €30,000 - €50,000 per year

    Tired of long winters and grey skies?Imagine starting your morning with sunshine, sea breeze, and a coffee by the beach, then heading to work with a fun, international team just minutes away from the Mediterranean.Welcome to St. Julian's, Malta where your new career meets island lifeOur client offers free relocation support, a relocation bonus, and a hybrid...