German Customer Specialist Hybrid in Qormi

17 hours ago

Saint Julian's, Saint Julian, Malta Cross Border Talents Full time €20,000 - €40,000 per year


Ready for a New Chapter? Launch Your Career in Sunny Malta

Looking to kick off a fresh chapter by the sea? Malta isn't just about breathtaking coastlines—it's also a growing hub for international careers. We're on the lookout for a proactive and detail-driven Customer Specialist to join our dynamic team. If you thrive in fast-paced settings, tackle challenges with confidence, and want your work to create real impact, this role is perfect for you.

Role Overview:

As a Customer Specialist, you'll handle customer inquiries via email and live chat—no phone calls required. Your work will focus on ensuring content quality, enforcing community standards, and detecting potential fraud, all while providing top-notch service.

Key Responsibilities:

  • Provide clear, timely responses to customer queries through email and chat

  • Moderate and review user-generated content to align with platform guidelines

  • Investigate and address suspicious or fraudulent activities

  • Keep accurate, well-organized records of cases

  • Collaborate with internal teams to improve support workflows

  • Use modern tools to deliver precise, high-quality information

  • Achieve performance goals while contributing to overall team success

  • Communicate effectively with internal departments and external partners

  • Stay sharp and up to date with ongoing training and best practices

Requirements:

  • Fluent in German (C1/C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation: Convenient company transport from designated locations
  • Relocation Assistance: Smooth onboarding support
  • Career Growth: Opportunities to develop professionally
  • Hybrid Work Model: Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now, and we'll connect with you soon


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