Italian Reservations Agent in Malta

19 hours ago

Saint Julian's, Saint Julian, Malta Cross Border Talents Full time €15,000 - €25,000 per year


Launch Your Career in Car Rental Customer Support

Are you passionate about travel and providing exceptional customer service? Join our team as a Reservations Specialist and help customers worldwide while gaining valuable experience in the thriving car rental industry.

Role Overview:

The Reservations Specialist in car rental customer support assists customers with bookings, modifications, cancellations, and inquiries across phone, chat, email, and social media. You will ensure a smooth rental experience by providing information on pricing, policies, and vehicle options, while resolving any concerns. With training provided, you'll be part of a dynamic team focused on delivering exceptional service and supporting customer satisfaction in a fast-paced environment.

Key Responsibilities:

  • Offer outstanding customer support across various communication channels

  • Assist with car rental bookings, changes, and cancellations

  • Provide customers with information on pricing, insurance, and rental policies

  • Help with vehicle pickup, drop-off, and payment-related inquiries

  • Guide customers on rental terms, locations, and available options

  • Work with internal teams to resolve more complex issues

  • Keep accurate records of customer interactions and resolutions

  • Stay updated on company policies, promotions, and industry trends

  • Engage in ongoing training to develop your skills and advance your career

Requirements:

  • Fluent in Italian (C2 level)
  • Fluent in English (C1 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Attractive Salary:  We offer a salary that reflects your skills and commitment
  • Language Bonus: Receive an additional bonus for your proficiency in Italian
  • Performance Bonus: Earn extra rewards based on your individual success
  • Health and Life Insurance: Enjoy comprehensive coverage for your well-being

  • Onsite Work: Engage and grow in a collaborative office environment

Ready to take off with the International Airline Support Project? Apply today, and we'll reach out to you soon


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