German Airline Customer Support Specialist in Malta

19 hours ago

Saint Julian's, Saint Julian, Malta Cross Border Talents Full time €30,000 - €50,000 per year


Take Your Career to New Heights with Our International Airline Support Project

We're on the hunt for a customer-focused and solution-driven Customer Support Specialist to join our dynamic team. If you excel in fast-paced settings, enjoy assisting others, and have a positive, adaptable attitude, this is the perfect opportunity for you Help us create seamless travel experiences and provide exceptional service to passengers worldwide. Ready to take off with us?

Role Overview:

As a Customer Support Specialist for our International Airline Support project, you will be the go-to resource for passengers, delivering exceptional service through phone, email, chat, and social media. Your responsibilities will include assisting with flight bookings, cancellations, and rescheduling, as well as addressing baggage inquiries and travel documentation support. You will troubleshoot check-in and boarding issues, ensure smooth travel experiences, and provide expert guidance on travel policies, visa requirements, and airline regulations, all while maintaining professionalism and accuracy.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, chat, and social media.
  • Assist passengers with flight bookings, cancellations, and rescheduling.
  • Handle baggage inquiries, refunds, and travel documentation support.
  • Troubleshoot check-in and boarding issues to ensure smooth travel.
  • Offer guidance on travel policies, visa requirements, and airline regulations.
  • Work closely with internal teams to escalate and resolve complex cases.
  • Maintain accurate records of customer interactions and solutions provided.
  • Stay updated on airline promotions, policies, and travel industry trends.
  • Engage in continuous training and skill development for career growth.

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (C1 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Attractive Salary:  We offer a salary that reflects your skills and commitment
  • Language Bonus: Receive an additional bonus for your proficiency in German
  • Performance Bonus: Earn extra rewards based on your individual success
  • Health and Life Insurance: Enjoy comprehensive coverage for your well-being

  • Onsite Work: Engage and grow in a collaborative office environment

Ready to take off with the International Airline Support Project? Apply today, and we'll reach out to you soon


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