German Customer Support Hybrid in Malta

4 days ago

Birkirkara, Birkirkara, Malta Cross Border Talents Full time €15,000 - €45,000 per year

Ready for a New Chapter? Launch Your Career in Sunny Malta

Dreaming of starting fresh by the sea? Malta offers more than stunning coastlines—it's a thriving hub for global career opportunities. We're searching for a motivated and detail-oriented Customer Specialist to join our energetic team. If you excel in dynamic environments, embrace challenges with confidence, and want your work to make a tangible difference, this could be your perfect role.

Role Overview:

As a Customer Specialist, you'll support customers exclusively through email and live chat—no phone calls involved. Your role will center on maintaining content quality, upholding community guidelines, and identifying fraudulent activity, all while delivering exceptional service.

Key Responsibilities:

  • Respond promptly and clearly to customer inquiries via email and chat ONLY

  • Review and moderate user-generated content to meet platform standards

  • Detect and resolve suspicious or fraudulent activity

  • Maintain accurate and organized case records

  • Collaborate with internal teams to refine support processes

  • Utilize modern tools to ensure precise and high-quality communication

  • Meet performance targets and contribute to team success

  • Build effective communication channels with internal departments and external stakeholders

  • Stay updated through continuous training and best practices

Requirements:

  • Fluent in German (C1/C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation: Convenient company transport from designated locations
  • Relocation Assistance: Smooth onboarding support
  • Career Growth: Opportunities to develop professionally
  • Hybrid Work Model: Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now, and we'll connect with you soon

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