German Customer Support Specialist Hybrid in Malta

2 days ago

Birkirkara, Birkirkara, Malta Cross Border Talents Full time

Looking for a New Adventure? Discover a Career in Beautiful Malta

Looking for a fresh start in a breathtaking destination? Malta—famous for its turquoise seas, historic charm, and growing international job market—could be your next home and career move

We're on the lookout for a detail-driven and proactive Customer Success Specialist to join our team. If you're adaptable, solutions-oriented, and thrive in a fast-paced environment, this role could be your perfect fit.

Role Overview:

As a Customer Support Specialist, you'll engage with customers through email and live chat—no phone support required. Your role will involve reviewing content, ensuring platform compliance, identifying fraudulent activity, and collaborating with the team to enhance user satisfaction.

Key Responsibilities:

  • Respond to customer queries promptly via chat and email
  • Moderate user-generated content and enforce platform policies
  • Identify and manage suspicious or fraudulent behavior accurately
  • Maintain detailed and organized case documentation
  • Collaborate with internal teams to refine workflows and enhance service quality
  • Use advanced tools to deliver accurate, helpful support
  • Meet individual KPIs and contribute to team goals
  • Engage with both internal stakeholders and external client teams
  • Stay updated on moderation practices through continuous training
  • Adjust quickly to new processes, platforms, and project demands

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation: Convenient company transport from designated locations
  • Relocation Assistance: Smooth onboarding support
  • Career Growth: Opportunities to develop professionally
  • Hybrid Work Model: Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now, and we'll connect with you soon

  • German Customer Specialist Hybrid in Malta

    2 days ago

    Birkirkara, Birkirkara, Malta Cross Border Talents Full time

    Ready for a New Chapter? Launch Your Career in Sunny Malta Dreaming of a fresh start by the sea? Malta offers more than just stunning views—it's a thriving hub for international careers. We're seeking a motivated and detail-oriented Customer Specialist to join our energetic team. If you thrive in fast-paced environments, solve problems with confidence,...

  • German Customer Support Hybrid in Malta

    3 days ago

    Birkirkara, Birkirkara, Malta Cross Border Talents Full time €15,000 - €45,000 per year

    Ready for a New Chapter? Launch Your Career in Sunny Malta Dreaming of starting fresh by the sea? Malta offers more than stunning coastlines—it's a thriving hub for global career opportunities. We're searching for a motivated and detail-oriented Customer Specialist to join our energetic team. If you excel in dynamic environments, embrace challenges with...

  • German Customer Service Specialist in Malta ASAP Travel Industry

    3 days ago

    Birkirkara, Birkirkara, Malta CBTalents Full time

    Join a Global Team: German-Speaking Customer Success Specialist Travel Industry Location: Malta (On-site)Shift: Rotational (Monday to Sunday, between 8 AM 7 PM, 40 hours/week)Start Date: ASAP Looking for a career that takes you places literally and professionally? Were an international company partnering with a leading global travel brand, and were on the...

  • Hybrid position based in Birkirkara, Malta

    2 weeks ago

    Birkirkara, Birkirkara, Malta Cross Border Talents Full time €20,000 - €25,000 per year

    Are you a native German speaker looking to build your career in customer service abroad? Were hiring for multiple hybrid positions in Malta with Besedo, a trusted international company specializing in content moderation and customer experience solutions. This is your chance to work in a vibrant, multicultural environment, supporting global brands while...

  • Service Support Specialist

    2 days ago

    Birkirkara, Birkirkara, Malta Evolution Full time

    Company Description Join Evolution as a Service Support Specialist in MaltaEvolution is a global leader in innovative online casino solutions, with over 20,000 employees across 30+ locations. Operating state-of-the-art broadcasting studios worldwide, including Malta, we deliver premium gaming experiences 24/7. Listed on Nasdaq Nordic since 2015, we embody...

  • Payments Product Specialist

    2 weeks ago

    Birkirkara, Birkirkara, Malta Bet On Talent Full time €40,000 - €60,000 per year

    Job Title: Payments Product SpecialistLocation: Hybrid - Mrieħel, Malta (3 days per week in office) or Remote from EuropeReporting to Head of PaymentsThe RoleWe are looking for a Payments Product Specialist to support payment operations across many casino brands. This role requires a solid understanding of PaymentIQ (>2 years of experience) and payment...

  • Dutch Customer Support

    2 days ago

    Birkirkara, Birkirkara, Malta Cross Border Talents Full time

    Position: Dutch Customer Support & Content ModeratorLocation: Malta Role Overview:Support customers via email and live chat (no phone calls), providing accurate and helpful responses.Review user-generated content across marketplaces/apps to ensure it follows company policies and country-specific laws.Work 70% in customer support and 30% in content...

  • Regulatory Reporting Specialist

    2 days ago

    Birkirkara, Birkirkara, Malta Ballinger Group Full time €40,000 - €60,000 per year

    Are you ready to play a key role in ensuring regulatory compliance? The Ballinger Group in Europe is seeking a talented and motivated Regulatory Reporting Specialist to join our team. As a vital member within the Ballinger Group, you will be at the forefront of ensuring our firm remains fully compliant with the all the regulatory reporting requirements.About...

  • Branding & Stream Integrity Specialist

    2 weeks ago

    Birkirkara, Birkirkara, Malta Eeze Full time €35,000 - €45,000 per year

    Eeze is a Malta-based, technology-driven company that has been developing world-leading online gaming platforms and solutions since 1999. Underpinned by a history that directly interconnects with the rise of online gambling, the company has been a key pioneer within the international market. Over the years, Eeze has amassed a world-class team of gambling...

  • APS.94.25 - Culture & Communications Specialist

    7 days ago

    Birkirkara, Birkirkara, Malta APS Bank plc Full time €45,000 - €55,000 per year

    Job Description JOB TITLE Culture & Communications Specialist LEVEL/BAND MM20/ MM22 DEPARTMENT Strategy & Marketing DIRECT REPORT (JOB TITLE) Corporate Culture Change Manager Overall Purpose of the Position The Culture & Communications Specialist drives engaging communication that strengthens APS Bank's reputation and culture. The role ensures clear,...