Dutch Customer Support

2 days ago

Birkirkara, Birkirkara, Malta Cross Border Talents Full time

Position: Dutch Customer Support & Content Moderator
Location: Malta

Role Overview:

  • Support customers via email and live chat (no phone calls), providing accurate and helpful responses.
  • Review user-generated content across marketplaces/apps to ensure it follows company policies and country-specific laws.
  • Work 70% in customer support and 30% in content moderation.

Key Responsibilities:

  • Respond professionally to customer inquiries and complaints.
  • Review images, accounts, and text content to maintain a safe online environment.
  • Follow and stay updated on client policies and guidelines.
  • Accurately report trends, violations, and provide feedback to managers.
  • Suggest improvements in workflows and processes.
  • Participate in training sessions to ensure quality and compliance.
  • Adapt to different workflows, clients, and market requirements.

Requirements:

  • C2-level Dutch and good English skills.
  • Strong computer skills, especially with Microsoft Office (Excel, Word).
  • Attention to detail, quick decision-making ability, and a proactive attitude.
  • No prior experience needed – full training will be provided.

Working Conditions:

  • Rotational shifts between 7:00 AM and 00:00 Midnight (morning and late shifts).
  • 5 working days per week, 2 days off.
  • Indefinite contract.
  • Full onsite training during the first two weeks.

Benefits:

  • Health insurance after six months of employment.
  • Career progression opportunities.
  • Relocation support, including:
    • Airport pickup.
    • Hotel accommodation covered (up to 3 weeks).
    • Partial flight ticket reimbursement after probation period.

Please upload your CV in English*

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