German Customer Specialist Hybrid in Malta

2 days ago

Birkirkara, Birkirkara, Malta Cross Border Talents Full time

Ready for a New Chapter? Launch Your Career in Sunny Malta

Dreaming of a fresh start by the sea? Malta offers more than just stunning views—it's a thriving hub for international careers. We're seeking a motivated and detail-oriented Customer Specialist to join our energetic team. If you thrive in fast-paced environments, solve problems with confidence, and want your work to make a difference, this opportunity is for you.

Role Overview:

As a Customer Specialist, you'll manage email and live chat inquiries—no phone calls involved. You'll help ensure content quality, uphold community standards, and detect potential fraud, all while delivering outstanding service.

Key Responsibilities:

  • Respond quickly and clearly to customer inquiries via email and live chat

  • Review and moderate user-generated content to meet platform standards

  • Investigate and act on suspicious or fraudulent activity

  • Maintain accurate and organized case records

  • Collaborate with internal teams to streamline support processes

  • Leverage modern tools to deliver high-quality, informative responses

  • Meet performance goals while supporting overall team success

  • Communicate with internal departments and external partners for consistent service

  • Stay informed on best practices through regular training and development opportunities

Requirements:

  • Fluent in German (C1/C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation: Convenient company transport from designated locations
  • Relocation Assistance: Smooth onboarding support
  • Career Growth: Opportunities to develop professionally
  • Hybrid Work Model: Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now, and we'll connect with you soon

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