Customer Service Expert

1 week ago


Mosta, Il-Mosta, Malta Eco Plus Solutions AB Full time
Key Responsibilities:
  • Customer Assistance: Provide support with travel bookings, cancellations, modifications, and general travel inquiries.
  • Travel Expertise: Offer expert guidance on destinations, travel options, and services to help customers make informed decisions.
  • Issue Resolution: Address and resolve customer complaints and problems professionally and empathetically.
  • Booking Support: Help customers navigate the booking process, ensuring accurate recording in the CRM system.
  • Continuous Learning: Stay up-to-date on the latest travel industry trends, promotions, and company offerings.
  • Follow-Up Services: Conduct follow-up communications to ensure customer satisfaction and address further needs.
  • Team Collaboration: Work closely with other departments to resolve customer issues quickly and effectively.
  • Data Management: Maintain accurate and thorough records of customer interactions and transactions.
Requirements:
  • Fluent German (written and spoken) is essential. Proficiency in English (minimum B2 level) is also required.
  • Strong Communication Skills: Excellent verbal and written communication skills to clearly convey information to customers.
  • Customer-Focused Attitude: Strong commitment to providing exceptional customer service and a proactive, problem-solving approach.
  • Flexibility and Professionalism: Ability to handle challenging situations calmly and professionally, demonstrating empathy and patience.


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