Malta Hospitality Reservations Expert

2 days ago


Mosta, Il-Mosta, Malta Cross Border Talents Full time
Italian Speaking Reservations Agent

We are seeking an Italian speaking reservations agent to join our team at Cross Border Talents in Mosta, Malta.

About the Job

This is a challenging and rewarding role that requires strong communication skills, attention to detail, and a passion for delivering exceptional customer service. As an Italian speaking reservations agent, you will be responsible for managing reservations, handling inquiries, and providing personalized assistance to guests.

Responsibilities
  • Manage reservations and ensure accurate processing in our booking system.
  • Handle incoming reservation inquiries via phone, email, and online platforms.
  • Assist guests in making, modifying, and canceling reservations efficiently.
  • Provide personalized assistance to Italian-speaking guests, addressing their inquiries, concerns, and special requests promptly and professionally.
Qualifications and Requirements

To be successful in this role, you will need:

  • A C2 level of Italian and a minimum C1 level of English.
  • Previous experience in reservations, customer service, or hospitality is preferred but not required.
  • Strong communication and interpersonal skills with a customer-focused approach.
  • Excellent organizational and multitasking abilities with attention to detail.
  • Proficiency in computer applications, including reservation systems and Microsoft Office Suite.
  • Ability to work efficiently under pressure in a fast-paced environment.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary commensurate with experience (£25,000 - £35,000 per annum).
  • Training and development opportunities to enhance your skills and career growth.
  • Employee discounts on hotel stays, dining, and other amenities.
  • A friendly and supportive work environment within a dynamic team.


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