Relocation Support German Language Specialist

3 weeks ago


Mosta, Il-Mosta, Malta Cross Border Talents Full time

Job Summary:

We are seeking a highly skilled German Language Support Agent to join our team at Cross Border Talents. As a German Language Support Agent, you will be responsible for delivering exceptional customer service to German-speaking customers via phone, email, and chat.

Key Responsibilities:

  • Provide top-notch customer service to German-speaking customers, addressing their inquiries and concerns in a professional and timely manner.
  • Assist with flight reservations, changes, cancellations, and other airline-related inquiries, ensuring accurate entry and management of customer data.
  • Work closely with internal teams to resolve more complex issues, staying informed about airline policies, procedures, and current promotions.

Requirements:

  • Fluent in German (both written and spoken).
  • Excellent communication, writing, and listening skills.
  • Positive attitude with the ability to work independently and show initiative.
  • Strong computer skills, with an ECDL certificate preferred.
  • Prior experience in customer service, preferably in a call center or travel industry.
  • Willingness to work on a rotating schedule, including weekends.

What We Offer:

  • Comprehensive training provided to ensure success in your role.
  • Basic health insurance after 6 months of employment.
  • Career advancement opportunities and professional development programs.
  • Access to mobile schemes and gym packages.
  • On-site canteen offering healthy, affordable meal options.
  • Monthly team events to foster a positive work environment.
  • Free on-site parking and exclusive staff discounts at over 50 local businesses.

Language Allowance:

  • An annual German language allowance of EUR 3,000, paid in monthly instalments.


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