Relocation Support German Language Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled German Language Support Agent to join our team at Cross Border Talents. As a German Language Support Agent, you will be responsible for delivering exceptional customer service to German-speaking customers via phone, email, and chat.
Key Responsibilities:
- Provide top-notch customer service to German-speaking customers, addressing their inquiries and concerns in a professional and timely manner.
- Assist with flight reservations, changes, cancellations, and other airline-related inquiries, ensuring accurate entry and management of customer data.
- Work closely with internal teams to resolve more complex issues, staying informed about airline policies, procedures, and current promotions.
Requirements:
- Fluent in German (both written and spoken).
- Excellent communication, writing, and listening skills.
- Positive attitude with the ability to work independently and show initiative.
- Strong computer skills, with an ECDL certificate preferred.
- Prior experience in customer service, preferably in a call center or travel industry.
- Willingness to work on a rotating schedule, including weekends.
What We Offer:
- Comprehensive training provided to ensure success in your role.
- Basic health insurance after 6 months of employment.
- Career advancement opportunities and professional development programs.
- Access to mobile schemes and gym packages.
- On-site canteen offering healthy, affordable meal options.
- Monthly team events to foster a positive work environment.
- Free on-site parking and exclusive staff discounts at over 50 local businesses.
Language Allowance:
- An annual German language allowance of EUR 3,000, paid in monthly instalments.
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