Customer Support Specialist

2 weeks ago

Mosta, Il-Mosta, Malta Cross Border Talents Full time €18,000 - €22,000 per year

We are looking for a German-speaking Customer Support Specialist to join our international team in Malta. If you are fluent in German and English, motivated to help people, and ready to build your career abroad, this opportunity is for you.

Responsibilities

  • Handle incoming customer requests via chat, email, and phone

  • Provide clear, professional, and empathetic assistance

  • Identify and resolve issues effectively, escalating when necessary

  • Maintain accurate records in the system

  • Collaborate with colleagues and contribute to a supportive team environment

Requirements

  • Fluent German (C1 ) and good English (B2 )

  • Strong communication skills and customer-oriented mindset

  • Ability to work in shifts (including evenings, weekends, and holidays on rotation)

  • EU citizenship or valid work permit for Malta

  • Previous customer service experience is an advantage but not required

What We Offer

  • Competitive hourly pay
    1st month: 5.60/hour
    Months 26 (probation): 8.10/hour
    After probation: 8.50/hour

  • Annual bonuses
    KPI bonus up to 2,000/year (after probation)
    German language bonus: 3,000/year

  • Benefits
    Basic health insurance after 6 months
    Career progression opportunities
    Access to mobile schemes and gym packages
    In-house canteen with healthy food options
    Free on-site parking
    Monthly company events and staff discounts in 50 businesses

  • Selection process:
    Initial screening call Second interview Job offer

    Location: On-site in Malta.

    If youre ready to take off in your career and join a supportive international team in the heart of Malta, apply today and start your journey with us

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