German Customer Service Representative

1 week ago

Mosta, Il-Mosta, Malta AetherCore Full time

Job Title: Customer Service Representative
Location: Malta
Industry: Customer Support

We are currently seeking motivated and dynamic individuals to join our Customer Service team in Malta. This is an excellent opportunity to be part of a fast-paced and growing environment, providing high-quality support to our customers and ensuring an exceptional service experience.

Main Duties and Responsibilities:

  • Receive incoming calls and handle customer inquiries in a professional and efficient manner

  • Convert customer inquiries into sales and achieve performance targets (sales, call-handling, and quality) as set out by the Market Manager and Team Leaders

  • Communicate relevant customer feedback to Team Leaders for continuous improvement in service quality

  • Provide effective support for all reservations and track inquiries to ensure customer satisfaction

  • Assist other teams by handling cross-market calls, ensuring as many calls as possible are converted into sales

  • Address and resolve customer complaints professionally

  • Work effectively as part of a team, supporting colleagues, and maintaining a collaborative working environment

  • Assist in ad-hoc tasks as assigned by the Team Leader

Skills and Qualifications:

  • Fluency in German (C-level) and English (C-level) is required

  • Proven customer service and/or sales experience, with strong communication skills, both written and spoken

  • Ability to work in a fast-paced environment while maintaining high standards of service

  • Strong team player with the ability to build and maintain positive relationships

  • Technical proficiency in Microsoft Office programs, such as Word and Excel

  • Typing skills of 25 words per minute (WPM)

  • Ability to work under pressure and meet performance targets

Working Schedule and Contract:

  • Full-time, with a flexible working schedule

  • Permanent contract

Why Join Us?

  • Work in an international, dynamic, and supportive environment

  • Opportunity for career growth and development

  • Competitive salary and benefits package

If you are passionate about delivering exceptional customer service and thrive in a sales-driven environment, we want to hear from you Apply now to join our dedicated Customer Service team in Malta.

  • German Airline Customer Support in Mosta

    1 week ago

    Mosta, Il-Mosta, Malta Cross Border Talents Full time

    Kickstart Your Career in Airline Customer SupportAre you passionate about travel and delivering exceptional customer experiences? Join our team as an Airline Support Specialist and connect with passengers worldwide while gaining hands-on experience in the exciting, fast-paced aviation industry.Role Overview:As an Airline Support Specialist, you'll be the...

  • German Customer Support email and Chat

    1 week ago

    Mosta, Il-Mosta, Malta Cross Border Talents Full time

    Are you passionate about creating a safer online environment where scams, fraud, and cyber grooming are prevented? We have exciting opportunities for Full-Time German-Speaking Content Moderators/Customer Support Agents in sunny Malta Please note that you must be available to work morning and late shifts until midnight on a rotational basis.Tasks;•...

  • German Airline Customer Support in Mosta

    6 days ago

    Mosta, Il-Mosta, Malta Cross Border Talents Full time

    Kickstart Your Career in Airline Customer Support Are you passionate about travel and enjoy helping others? Join the aviation industry as an Airline Support Specialist, where you'll support passengers worldwide while building valuable experience in a dynamic, global environment. Role Overview: As an Airline Support Specialist, you'll act as a primary...

  • German Airline Customer Support in Mosta

    5 days ago

    Mosta, Il-Mosta, Malta Cross Border Talents Full time

    Kickstart Your Career in Airline Customer SupportAre you passionate about travel and enjoy helping others? Join the aviation industry as an Airline Support Specialist, where you'll support passengers worldwide while building valuable experience in a dynamic, global environment.Role Overview:As an Airline Support Specialist, you'll act as a primary contact...

  • German Speaking Travel Agent

    2 weeks ago

    Mosta, Il-Mosta, Malta Eco Plus Solutions AB Full time

    We are a globally recognized leader in customer experience and travel services, and we are expanding our dedicated international team in the vibrant heart of Mosta, Malta. We are seeking a highly motivated professional to join us for an exciting and dynamic project within the travel industry. Our mission is to deliver unparalleled support and create...

  • German Speaking Travel Agent

    2 weeks ago

    Mosta, Il-Mosta, Malta Eco Plus Solutions AB Full time

    We are a globally recognized leader in customer experience solutions and travel services, partnering with some of the world's most reputable travel brands. We are expanding our dedicated international team in the vibrant heart of Mosta, Malta, for an exciting and dynamic project within the travel industry. Our mission is to deliver unparalleled support,...

  • German-Speaking Reservations Agent

    1 week ago

    Mosta, Il-Mosta, Malta Cross Border Talents Full time

    As an Airline Support Agent with fluent German, you will assist customers with inquiries related to our airline services through phone, social media, chat, and email. This position offers training and opportunities for growth in the airline industry.We seek motivated individuals fluent in German, with strong communication skills both in German and in...

  • Customer Support Specialist

    1 day ago

    Mosta, Il-Mosta, Malta Cross Border Talents Full time

    We are looking for a German-speaking Customer Support Specialist to join our international team in Malta. If you are fluent in German and English, motivated to help people, and ready to build your career abroad, this opportunity is for you.ResponsibilitiesHandle incoming customer requests via chat, email, and phoneProvide clear, professional, and empathetic...

  • German Speaking Airline Support Agent

    1 week ago

    Mosta, Il-Mosta, Malta FlowDesk CX Full time

    Are you a travel enthusiast who speaks German? Imagine building your career on the beautiful island of Malta, working for one of the worlds most recognized airlines. We are looking for Customer Service Advisors who are ready to help passengers navigate the globe while enjoying life in the Mediterranean. Your Role in the Skies (from the Ground): As the voice...

  • German Speaking Airline Support Agent

    1 week ago

    Mosta, Il-Mosta, Malta FlowDesk CX Full time

    Are you a travel enthusiast who speaks German? Imagine building your career on the beautiful island of Malta, working for one of the worlds most recognized airlines. We are looking for Customer Service Advisors who are ready to help passengers navigate the globe while enjoying life in the Mediterranean.Your Role in the Skies (from the Ground):As the voice of...