Reservations Agent based in Malta

1 day ago

Mosta, Il-Mosta, Malta Cross Border Talents Full time

Living in Malta offers an incredible experience full of positive aspects. This Mediterranean island has a rich history, a unique culture and stunning natural beauty. Here are some positive messages about living in Malta: Nice weather, rich cultural aspects, historical beauties and incredible environment

Tasks;

  • Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
  • Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
  • Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
  • Track all reservations on-request and provide the customer with an effective support
  • Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
  • Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
  • Dealing with customer complaints in a professional manner
  • Ad-hoc tasks as assigned by the Team Leader

Requirements

  • Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
  • Fluency in Italian and English
  • Good sales and/or customer service skills from previous job experience
  • Excellent communication skills – written & spoken in the required language
  • Ability to work in a fast-paced environment
  • Good team player with ability to build and maintain strong relationships
  • Word processing skills be able to type 25 WPM

Benefits

Full Training

Basic Health insurance- following 6 months of employment

Career Progression opportunities

Mobile schemes

Gym packages included

Relocation support

In-house canteen serving different healthy food with affordable prices

Monthly events

Free on-site parking

Staff discounts in over 50 local businesses

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