German Contact Centre Agents in Mosta

2 days ago

Mosta, Il-Mosta, Malta Cross Border Talents Full time

Key Responsibilities:

  • Provide high-quality customer support via phone, email, and live chat to German-speaking customers.
  • Assist with airline bookings, flight changes, cancellations, and related inquiries.
  • Effectively communicate solutions to customer issues while maintaining professionalism.
  • Ensure accurate data entry and follow up on any unresolved queries.
  • Collaborate with internal teams to address complex customer needs.
  • Maintain up-to-date knowledge of airline policies, procedures, and promotions.

Requirements:

  • Fluency in German is essential (both written and spoken).
  • Strong communication, writing, and listening skills.
  • A positive, can-do attitude with the ability to work independently and take initiative.
  • Computer literacy; ECDL certificate is preferred.
  • Previous experience in a customer service role, preferably in a call center or travel industry.
  • Flexibility to work shifts as rostered from Monday to Sunday.

What We Offer:

  • Full training to support your professional development.
  • Basic health insurance after 6 months of employment.
  • Opportunities for career progression and development programs to advance your career.
  • Mobile schemes and gym packages.
  • Access to an in-house canteen with healthy and affordable meal options.
  • Monthly events to engage with colleagues and build team spirit.
  • Free on-site parking and staff discounts at over 50 local businesses.

If you are passionate about delivering excellent customer service and are looking for a stable job with exciting growth opportunities, we encourage you to apply.

Language Allowance:

  • German – EUR 3,000 annually, paid in monthly instalments.

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