German Airline Customer Support in Mosta

5 days ago

Mosta, Il-Mosta, Malta Cross Border Talents Full time


Kickstart Your Career in Airline Customer Support

Are you passionate about travel and enjoy helping others? Join the aviation industry as an Airline Support Specialist, where you'll support passengers worldwide while building valuable experience in a dynamic, global environment.

Role Overview:

As an Airline Support Specialist, you'll act as a primary contact for travelers, assisting with reservations, flight changes, cancellations, and airline policies across various channels, including phone, chat, email, and social media. You'll clearly explain fare options and baggage guidelines, help customers make informed decisions, and contribute to a seamless end-to-end travel experience. You'll receive full training and ongoing support as part of a service-driven, collaborative team.

Key Responsibilities:

  • Customer Care: Deliver courteous, professional support via phone, chat, email, and social platforms.

  • Reservation Assistance: Manage new bookings, itinerary changes, and cancellations.

  • Policy Explanation: Clearly communicate fare conditions, baggage limits, travel regulations, and service options.

  • Travel Support: Assist passengers with check-in, boarding, and travel requirement inquiries.

  • Personalized Recommendations: Suggest upgrades, routes, and tailored solutions based on customer needs.

  • Problem Resolution: Work with internal teams to handle escalations and resolve issues effectively.

  • Accurate Records: Document customer interactions and track case resolutions precisely.

  • Ongoing Development: Stay informed about airline updates, promotions, and regulations while participating in continuous training.

Requirements:

  • Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
  • Eligibility: EU citizenship or valid Maltese residency card
  • Skills: Strong analytical, creative, and communication abilities
  • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

  • Attractive Salary:  We offer a salary that reflects your skills and commitment
  • Language Bonus: Receive an additional bonus for your proficiency in Italian
  • Performance Bonus: Earn extra rewards based on your individual success
  • Health and Life Insurance: Enjoy comprehensive coverage for your well-being

  • Onsite Work: Engage and grow in a collaborative office environment

Ready to take off with the International Airline Support Project? Apply today, and we'll reach out to you soon


  • German Airline Customer Support in Mosta

    6 days ago

    Mosta, Il-Mosta, Malta Cross Border Talents Full time

    Kickstart Your Career in Airline Customer Support Are you passionate about travel and enjoy helping others? Join the aviation industry as an Airline Support Specialist, where you'll support passengers worldwide while building valuable experience in a dynamic, global environment. Role Overview: As an Airline Support Specialist, you'll act as a primary...

  • German Airline Customer Support in Mosta

    1 week ago

    Mosta, Il-Mosta, Malta Cross Border Talents Full time

    Kickstart Your Career in Airline Customer SupportAre you passionate about travel and delivering exceptional customer experiences? Join our team as an Airline Support Specialist and connect with passengers worldwide while gaining hands-on experience in the exciting, fast-paced aviation industry.Role Overview:As an Airline Support Specialist, you'll be the...

  • Italian Airline Customer Support in Mosta

    5 days ago

    Mosta, Il-Mosta, Malta Cross Border Talents Full time

    Kickstart Your Career in Airline Customer Support Love travel and helping people? Step into the aviation world as an Airline Support Specialist, where you'll assist passengers from around the globe and gain valuable experience in a fast-moving, international environment. Role Overview: As an Airline Support Specialist, you'll be a key point of contact for...

  • German Speaking Airline Support Agent

    1 week ago

    Mosta, Il-Mosta, Malta FlowDesk CX Full time

    Are you a travel enthusiast who speaks German? Imagine building your career on the beautiful island of Malta, working for one of the worlds most recognized airlines. We are looking for Customer Service Advisors who are ready to help passengers navigate the globe while enjoying life in the Mediterranean. Your Role in the Skies (from the Ground): As the voice...

  • German Speaking Airline Support Agent

    1 week ago

    Mosta, Il-Mosta, Malta FlowDesk CX Full time

    Are you a travel enthusiast who speaks German? Imagine building your career on the beautiful island of Malta, working for one of the worlds most recognized airlines. We are looking for Customer Service Advisors who are ready to help passengers navigate the globe while enjoying life in the Mediterranean.Your Role in the Skies (from the Ground):As the voice of...

  • Italian Speaking Contact Centre Agent in Mosta, Malta

    1 week ago

    Mosta, Il-Mosta, Malta Cross Border Talents Full time

    Company: Local Airline in Mosta, MaltaLocation: Mosta, MaltaStarting Date: August 26, 2024Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for youJob Description:As a Italian Speaking Contact Centre Agent at our local airline in Mosta, Malta, you will be the...

  • German Speaking Travel Agent

    2 weeks ago

    Mosta, Il-Mosta, Malta Eco Plus Solutions AB Full time

    We are a globally recognized leader in customer experience solutions and travel services, partnering with some of the world's most reputable travel brands. We are expanding our dedicated international team in the vibrant heart of Mosta, Malta, for an exciting and dynamic project within the travel industry. Our mission is to deliver unparalleled support,...

  • German Speaking Travel Agent

    2 weeks ago

    Mosta, Il-Mosta, Malta Eco Plus Solutions AB Full time

    We are a globally recognized leader in customer experience and travel services, and we are expanding our dedicated international team in the vibrant heart of Mosta, Malta. We are seeking a highly motivated professional to join us for an exciting and dynamic project within the travel industry. Our mission is to deliver unparalleled support and create...

  • German-Speaking Reservations Agent

    1 week ago

    Mosta, Il-Mosta, Malta Cross Border Talents Full time

    As an Airline Support Agent with fluent German, you will assist customers with inquiries related to our airline services through phone, social media, chat, and email. This position offers training and opportunities for growth in the airline industry.We seek motivated individuals fluent in German, with strong communication skills both in German and in...

  • Italian Reservation Agent in Mosta

    1 week ago

    Mosta, Il-Mosta, Malta Cross Border Talents Full time

    Launch Your Career in Global Airline Customer SupportDo you love travel and enjoy delivering exceptional customer experiences? We're looking for an International Airline Support Agent to join our team and help passengers around the world while building your career in a fast-paced, exciting industry.Role Overview:With full training provided, you'll assist...