Swedish Speaker Customer Support Representative

2 weeks ago

Valletta, Malta The lemon Consulting Full time

Position: Customer Support Representative

Location: Hybrid, Qormi, Malta (office)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
  • Follow communication procedures and policies
  • Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS:

  • Native / fluent in Swedish (C1) both verbal and written. Good command in English (B2).
  • Flexible and able to make quick decisions in a dynamic environment
  • Conscientious and reliable
  • Attention to detail
  • Empathic with genuine desire to help
  • Ideally interested in marketplaces, shared economy and new technologies
  • Previous experience in content moderation, customer care and/or online business will be considered as an advantage.

BENEFITS:

  • Competitive salary and benefit package
  • Extra days of vacation on top of common allowance
  • Free fruit, tea and coffee if you prefer working in the office
  • Ability to work from home when working late shifts and weekends
  • Free day transport to the office from certain areas within Malta
  • Team performance bonus and working from home allowance
  • Corporate discounts for gym memberships, shops and taxis
  • Private Health Insurance, eye care tests, health and well-being professional support
  • Comprehensive training and constant feedback
  • Relocation support for international applicants.

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