German Speaker Content Moderator

2 weeks ago

Valletta, Malta The lemon Consulting Full time

Position: Content Moderator with German

Location: Hybrid, Qormi, Malta (office) AND remote from anywhere in Malta

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Review user-generated content (e.g. sales ads)
  • Support users and answer their questions via email
  • Respond to customer inquiries on all topics related to the online marketplace
  • Participate in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices
  • Provide feedback to managers on trends, common end-user mistakes and questions
  • Give an input on improvements of publication rules to improve user experiences
  • Follow communication procedures and policies
  • Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS:

  • Native / fluent in German both verbal and written. Fluent in English (minimum B2 level)
  • Previous experience in content moderation, customer care and/or online business will be considred as an advantage
  • Computer literate with working knowledge of Microsoft Office applications
  • Flexible and able to make quick decisions in a dynamic environment
  • Conscientious and reliable
  • Strong attention to detail
  • Customer focused with willingness to assist
  • Team player.

BENEFITS:

  • Competitive salary and benefit package
  • Extra days of vacation on top of common allowance
  • Free fruit, tea and coffee if you prefer working in the office
  • Ability to work from home when working late shifts and weekends
  • Free day transport to the office from certain areas within Malta
  • Team performance bonus and working from home allowance
  • Corporate discounts for gym memberships, shops and taxis
  • Private Health Insurance, eye care tests, health and well-being professional support
  • Comprehensive training and constant feedback
  • Relocation support for international applicants.

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