Front Office Agent

4 days ago

St Julian's, Malta be.HOTEL Full time

be.Hotel is seeking a skilled and passionate Front Office Agent to join our dynamic Front Office Team. The Front Office Agent is responsible for performing all front desk operations, including welcoming guests, managing check-ins and check-outs, and providing exceptional customer service. This role serves as the first point of contact for guests, ensuring a smooth and efficient registration process while promoting hotel services and amenities.


Responsibilities include but are not limited to:

·        Extend a warm greeting to arriving guests.

·        Execute all check-in and check-out procedures.

·        Ensure that the front desk and surrounding area are adequately equipped for guest needs, and that the front office team has an ample supply of necessary materials.

·        Oversee reservations made through both online and phone channels.

·        Record guest information during the registration process.

·        Provide customers with information regarding payment methods, validate their details, and collect payments.

·        Address and manage any inquiries before, during, and after a guest's stay.

·        Actively enhance sales opportunities throughout the entire hotel.

·        Safely store any luggage brought by guests.

·        Assume full responsibility for managing a cash float.

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