Agent Reservations

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You're a pro when it comes to planning and behind-the-scenes magic? You believe that your work should be a place with personality and soul, where new ideas come to life? Then you are the missing olive to our Martini, the missing melody in our music and the heartbeat of our Rubyverse.

We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. Our on the beautiful island of Malta, bundles together with the teams in Munich, all front office, marketing and revenue activities outsourced from the hotels. 

The central reservations department is responsible for processing booking enquiries and incoming payments for room reservations for all our hotel locations.

Join us and make it your own story

Trust us, you won't get bored, as you:

• maintain and check reservations in our system, ensure completeness and update data according to internal guidelines
• support quality assurance by carrying out standard checks on payments, invoices, no-shows and cancellations
• handle reservation requests in line with our policies and assist in implementing processes
• carefully manage guest and client data, making sure everything is accurate and up to date
• act as a contact for guests, corporate clients and OTAs regarding standard inquiries and assist with individual booking requests
• ensure friendly, service-oriented communication across all Ruby channels
• collaborate closely with Guest Service and hotel teams, supporting colleagues with reservation-related questions

We've been waiting for you, since you have/are: 

• gained initial experience in a comparable position at the front office or in group reservations
• a warm and welcoming personality with excellent communication skills
• a proactive mindset and you love taking the initiative to get things done
• think analytically, act methodically, and demonstrate a strong sense of responsibility and quality awareness
• well-versed in the MS Office universe and have worked with several reservation systems
• fluent in both German and English, both spoken and written
  

What's in for you? That's how we groove:

• your style, your smile, your ideas – bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us?
• better together – at work, during team events or just because it’s Monday 😉
  
  

• less work, same money – for us, full-time means 35 hours and every hour counts
• from city lights to island vibes - our relocation service ensures your smooth landing in Malta
• LEGEN…wait for it…DARY staff rates – for you and your travel buddy
  
  

• sharing is caring – thanks to our opening bonus, your account will grow when Ruby grows
• no matter how you get to work – a mobility allowance comes on top
• take it to the next level – secure yourself some extra cash through talent scouting and semi-annual special payments

• level up your game – with trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does
• innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it
  
  

Where have you been so long?

Whether you’re a social butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning and behind-the-scenes magic - there’s a place for you at Ruby. We’re always looking for friendly faces and passionate team players. 

Not perfect CVs, but great personalities, who’ll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story.

Diversity, Equity & Inclusion

We believe that...
...you can love whoever you want to
...you should decide for yourself whether and with which pronouns you would like to be addressed
...you can be proud of your heritage and culture
...you don't have to justify your religion or world view
...you are good, just as you are and make our team and Ruby's diversity unique

We can't deal with: isms
Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.

If you want to know what to expect, listen to Corinna's story from our Reservations team in Munich. You can find even more Ruby Stories here:

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