Front Office Agent

1 day ago


Saint Julian's, Saint Julian, Malta be Full time €20,000 - €25,000 per year

be.Hotel is seeking a skilled and passionate Front Office Agent to join our dynamic Front Office Team. The Front Office Agent is responsible for performing all front desk operations, including welcoming guests, managing check-ins and check-outs, and providing exceptional customer service. This role serves as the first point of contact for guests, ensuring a smooth and efficient registration process while promoting hotel services and amenities.

Responsibilities include but are not limited to:

· Extend a warm greeting to arriving guests.

· Execute all check-in and check-out procedures.

· Ensure that the front desk and surrounding area are adequately equipped for guest needs, and that the front office team has an ample supply of necessary materials.

· Oversee reservations made through both online and phone channels.

· Record guest information during the registration process.

· Provide customers with information regarding payment methods, validate their details, and collect payments.

· Address and manage any inquiries before, during, and after a guest's stay.

· Actively enhance sales opportunities throughout the entire hotel.

· Safely store any luggage brought by guests.

· Assume full responsibility for managing a cash float.


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