German Customer Support Specialist Hybrid in Malta

4 weeks ago


Sliema, Tas-Sliema, Malta Cross Border Talents Full time
Customer Support Specialist - German Language

We're seeking a highly skilled and motivated individual to join our team as a Customer Support Specialist. As a key member of our customer success team, you will play a vital role in ensuring our customers receive exceptional support and service.

Key Responsibilities:
  • Respond to customer inquiries via email, providing timely and clear communication.
  • Moderate user-generated content to ensure compliance with company policies and regulations.
  • Identify and address scams and fraud, maintaining a safe online environment.
  • Accurately document customer interactions and resolutions.
  • Collaborate with team members to improve processes and enhance customer experience.
  • Provide accurate, valid, and complete information to customers using appropriate methods and tools.
  • Meet personal and customer support targets, and interface effectively with other internal and client teams.
  • Participate in training to conduct correct and accurate moderation policies.
  • Support different workflows, clients, and markets as required.
Requirements:
  • C2 proficiency in German.
  • B2 proficiency in English.
  • EU Citizenship or Maltese Residency Card.
  • 0-1 year of experience in Customer Support.
  • Strong leadership, analytical, and communication skills.
  • Desire to learn and grow within the field.
Why Work with Us:
  • Competitive Pay: We offer compensation that values your skills and experience.
  • Performance Bonuses: Earn bonuses based on your achievements.
  • Transportation Provided: Company-provided transport from designated pickup points.
  • Relocation Support: Assistance to ensure a smooth transition.
  • Career Growth: Opportunities for professional development and advancement.
  • Hybrid Work: A flexible model promoting work-life balance.


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