German Customer Support Specialist Hybrid in Malta
4 weeks ago
We're seeking a highly skilled and motivated individual to join our team as a Customer Support Specialist. As a key member of our customer success team, you will play a vital role in ensuring our customers receive exceptional support and service.
Key Responsibilities:- Respond to customer inquiries via email, providing timely and clear communication.
- Moderate user-generated content to ensure compliance with company policies and regulations.
- Identify and address scams and fraud, maintaining a safe online environment.
- Accurately document customer interactions and resolutions.
- Collaborate with team members to improve processes and enhance customer experience.
- Provide accurate, valid, and complete information to customers using appropriate methods and tools.
- Meet personal and customer support targets, and interface effectively with other internal and client teams.
- Participate in training to conduct correct and accurate moderation policies.
- Support different workflows, clients, and markets as required.
- C2 proficiency in German.
- B2 proficiency in English.
- EU Citizenship or Maltese Residency Card.
- 0-1 year of experience in Customer Support.
- Strong leadership, analytical, and communication skills.
- Desire to learn and grow within the field.
- Competitive Pay: We offer compensation that values your skills and experience.
- Performance Bonuses: Earn bonuses based on your achievements.
- Transportation Provided: Company-provided transport from designated pickup points.
- Relocation Support: Assistance to ensure a smooth transition.
- Career Growth: Opportunities for professional development and advancement.
- Hybrid Work: A flexible model promoting work-life balance.
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