Swedish Speaking Responsible Gaming Specialist
4 weeks ago
We are seeking a highly skilled and compassionate Swedish speaking Responsible Gaming Agent to join our team at Triskel Consulting. As a key member of our team, you will play a vital role in promoting responsible gaming practices and providing support to players who may be at risk of developing gambling-related issues.
Key Responsibilities- Assist Swedish-speaking players with responsible gaming inquiries via various communication channels.
- Monitor player behavior to identify signs of problem gambling and take appropriate action when necessary.
- Provide information and support regarding responsible gaming tools, such as self-exclusion, deposit limits, and time management.
- Educate players about the risks of gambling and promote a healthy approach to gaming.
- Collaborate with other departments to manage responsible gaming cases effectively.
- Maintain detailed records of interactions and actions taken with regard to responsible gaming concerns.
- Stay up-to-date with local and international regulations related to responsible gaming, ensuring compliance with industry standards.
- Participate in training sessions to enhance knowledge and understanding of responsible gaming best practices.
- Bilingual or native in Swedish, with proficiency in English.
- Previous experience in a customer support or responsible gaming role is preferred.
- Strong communication and interpersonal skills, with the ability to handle sensitive situations with empathy and professionalism.
- Knowledge of responsible gaming principles and tools.
- Ability to analyze player behavior and make informed decisions.
- Detail-oriented with excellent organizational skills.
- Ability to work independently and as part of a team.
- Familiarity with the online gaming industry is a plus.
- A supportive and inclusive work environment.
- Opportunities for professional development and growth.
- Competitive salary and benefits package.
- The chance to make a positive impact in the gaming community.
If you are passionate about responsible gaming and want to be part of a team that values player well-being, we would love to hear from you.
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