Swedish Speaking Responsible Gaming Specialist

4 weeks ago


Sliema, Tas-Sliema, Malta Triskel Consulting Full time
Overview

We are seeking a highly skilled and compassionate Swedish speaking Responsible Gaming Agent to join our team at Triskel Consulting. As a key member of our team, you will play a vital role in promoting responsible gaming practices and providing support to players who may be at risk of developing gambling-related issues.

Key Responsibilities
  • Assist Swedish-speaking players with responsible gaming inquiries via various communication channels.
  • Monitor player behavior to identify signs of problem gambling and take appropriate action when necessary.
  • Provide information and support regarding responsible gaming tools, such as self-exclusion, deposit limits, and time management.
  • Educate players about the risks of gambling and promote a healthy approach to gaming.
  • Collaborate with other departments to manage responsible gaming cases effectively.
  • Maintain detailed records of interactions and actions taken with regard to responsible gaming concerns.
  • Stay up-to-date with local and international regulations related to responsible gaming, ensuring compliance with industry standards.
  • Participate in training sessions to enhance knowledge and understanding of responsible gaming best practices.
Requirements
  • Bilingual or native in Swedish, with proficiency in English.
  • Previous experience in a customer support or responsible gaming role is preferred.
  • Strong communication and interpersonal skills, with the ability to handle sensitive situations with empathy and professionalism.
  • Knowledge of responsible gaming principles and tools.
  • Ability to analyze player behavior and make informed decisions.
  • Detail-oriented with excellent organizational skills.
  • Ability to work independently and as part of a team.
  • Familiarity with the online gaming industry is a plus.
What We Offer
  • A supportive and inclusive work environment.
  • Opportunities for professional development and growth.
  • Competitive salary and benefits package.
  • The chance to make a positive impact in the gaming community.

If you are passionate about responsible gaming and want to be part of a team that values player well-being, we would love to hear from you.



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