Technical Support Consultant

17 hours ago

Valletta, Valletta, Malta SupportYourApp Full time €30,000 - €60,000 per year

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide exceptional customer support via emails, calls and chats
  • Troubleshoot technical issues and provide step-by-step guidance to customers
  • Collaborate with other departments to resolve customer inquiries
  • Escalate complex issues to the appropriate team for resolution
  • Document customer interactions
  • Improve customer support processes and procedures
  • Maintain high level of product knowledge
  • Stay up to date with the product updates and changes

What you need to succeed in this role:

  • Excellent German and English is a must (both spoken and written)
  • At least 1–2 years of experience in customer support in fast-paced environment
  • Strong problem-solving and troubleshooting skills
  • Attention to details
  • Familiarity with CRM systems and basic technical support
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

  • Fixed schedule: Monday to Friday, 10 AM–7 PM, CET
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

  • Technical Support Consultant

    17 hours ago

    Valletta, Valletta, Malta SupportYourApp Full time $40,000 - $80,000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Cybersecurity Solutions Consultant

    17 hours ago

    Valletta, Valletta, Malta Manpower Malta Full time €30,000 - €60,000 per year

    Manpower Malta is seeking to recruit a Cybersecurity Solutions Consultant to join our clients team.The selected candidate will play a key role in developing new business opportunities and managing client relationships, representing leading global cybersecurity brands in the Maltese market.Responsibilities:Identify and pursue new business opportunities...

  • Italian Technical Support Agent

    17 hours ago

    Valletta, Valletta, Malta CBT Full time €25,000 - €40,000 per year

    Job Title: Italian Technical Support Agent (Onsite)Location: Malta (Local candidates only)Job Type: Full-timeDepartment: Technical SupportAbout Us:Welcome to [Company Name], where technology meets exceptional customer care We are a forward-thinking company, committed to providing innovative solutions and top-tier support to our customers. Our mission is to...

  • Electrical Maintenance Engineer

    17 hours ago

    Valletta, Valletta, Malta haroon consultant Full time €30,000 - €60,000 per year

    Job Description: QUALIFICATIONSGraduated from relevant engineering departments of universities such as Electric, Electric & Electronic,Fluent in English,Self-motivated and hard worker,Strong planning and communication skillsPreferably to have high voltage operating responsibilityPreferably to have energy manager certificatePreferably experienced in PLC &...

  • Elderly Caretaker Male Or Female

    17 hours ago

    Valletta, Valletta, Malta haroon consultant Full time €30,000 - €60,000 per year

    Job Description: Care requirements vary person to person, but this list includes some of the most commonly performed caregiver responsibilities and tasks in the care cycle.Every caregivers duties and responsibilities are wide-ranging. One moment a caregiver may be shopping for meals or cleaning the carpet and the next they could be discussing medication...

  • Talent Acquisition Advisor

    17 hours ago

    Valletta, Valletta, Malta KPMG Holdings Full time €40,000 - €60,000 per year

    Our fast-growing KPMG People & Change Advisory practice in Malta (Europe), comprising of passionate and talented team-members coming together from 9 different countries, assist and advise clients with multidisciplinary management consulting expertise. We are seeking to recruit high performing, upbeat, and collaborative Talent Acquisition Advisors to join our...

  • Senior Technical Sales Executive

    17 hours ago

    Valletta, Valletta, Malta Manpower Malta Full time €30,000 - €60,000 per year

    The chosen candidate will play a key role in identifying, engaging, and converting new business opportunities, while also maintaining and growing relationships with existing clients.Heres what youll do:Proactively identify and pursue new business opportunities through outbound prospecting, networking, and targeted outreach.Initiate and manage the full sales...

  • iGaming Customer Support Specialist

    1 week ago

    Valletta, Valletta, Malta Gamdom Full time €20,000 - €40,000 per year

    Company Overview:Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support...

  • German-Speaking Customer Support

    17 hours ago

    Valletta, Valletta, Malta CBT Full time €25,000 - €40,000 per year

    Job Description: German-Speaking Customer Support (Hybrid, Malta)Position: German-Speaking Customer SupportLocation: Hybrid (Malta)Industry: Web ServicesLanguage Requirements: Fluent German + B2 EnglishPrior Experience: Preferred, but not requiredRelocation: Relocation assistance available (details below)Salary & Benefits: Competitive salary, health & life...

  • German Customer Support email and Chat

    17 hours ago

    Valletta, Valletta, Malta The lemon Consulting Full time €20,000 - €40,000 per year

    Are you passionate about creating a safer online environment where scams, fraud, and cyber grooming are prevented? We have exciting opportunities for Full-Time German-Speaking Content Moderators/Customer Support Agents in sunny Malta Please note that you must be available to work morning and late shifts until midnight on a rotational basis. Tasks;...