German Client Services Specialist Hybrid in Malta

23 hours ago

Valletta, Valletta, Malta Cross Border Talents Full time €30,000 - €45,000 per year


Ready to advance your career?

Join our team as a Customer Success Specialist If you're creative, approachable, and thrive in a dynamic, fast-paced environment, this role could be the perfect fit for you.  

Role Overview: 

As a Customer Support Specialist, you'll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

  • Respond promptly and clearly to customer inquiries via email
  • Monitor and moderate user-generated content to ensure adherence to company policies
  • Detect and address potential scams or fraudulent activities to safeguard platform integrity
  • Keep accurate records of customer interactions and resolutions
  • Collaborate with team members to refine processes and elevate customer experiences
  • Provide accurate information using the best tools and resources
  • Meet individual and team performance goals
  • Partner with internal and client teams for seamless service delivery
  • Participate in training to stay informed about moderation guidelines
  • Support various workflows, clients, and markets as needed

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation: Convenient company transport from designated locations
  • Relocation Assistance: Smooth onboarding support
  • Career Growth: Opportunities to develop professionally
  • Hybrid Work Model: Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now, and we'll connect with you soon


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