German Airline Customer Support in Malta

1 day ago

Valletta, Valletta, Malta Cross Border Talents Full time €120,000 - €180,000 per year

Kickstart Your Career in Airline Customer Support

Are you passionate about travel and delivering exceptional customer experiences? Join our team as an Airline Support Specialist and connect with passengers worldwide while gaining hands-on experience in the exciting, fast-paced aviation industry.

Role Overview:

As an Airline Support Specialist, you'll be the go-to person for travelers, providing assistance with bookings, flight changes, cancellations, and travel policies across multiple communication channels — including phone, chat, email, and social media. You'll help customers navigate their travel options, explain fares and baggage details clearly, and ensure every journey begins and ends smoothly. With full training and ongoing support, you'll be part of a dynamic team dedicated to delivering world-class service.

Key Responsibilities:

  • Customer Assistance: Provide friendly, professional support via phone, chat, email, and social platforms.
  • Booking Management: Assist passengers with new bookings, modifications, and cancellations.
  • Information Delivery: Clearly explain flight fares, baggage rules, travel policies, and available services.
  • Travel Guidance: Support customers with check-in, boarding, and travel requirement inquiries.
  • Service Enhancement: Suggest routes, upgrades, and travel solutions tailored to customer needs.
  • Collaboration: Work with internal teams to resolve escalations and ensure seamless issue resolution.
  • Record Keeping: Maintain accurate documentation of all customer interactions and case outcomes.
  • Knowledge Updates: Stay current on airline promotions, policies, and global travel regulations.
  • Professional Growth: Participate in continuous training to enhance skills and advance within the company.

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (C1 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Attractive Salary:  We offer a salary that reflects your skills and commitment
  • Language Bonus: Receive an additional bonus for your proficiency in Italian
  • Performance Bonus: Earn extra rewards based on your individual success
  • Health and Life Insurance: Enjoy comprehensive coverage for your well-being

  • Onsite Work: Engage and grow in a collaborative office environment

Ready to take off with the International Airline Support Project? Apply today, and we'll reach out to you soon

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