Midnight Schedule German-Speaking Customer Support

Job Description: German-Speaking Customer Support (Hybrid, Malta)

Position: German-Speaking Customer Support
Location: Hybrid (Malta)
Industry: Web Services
Language Requirements: Fluent German + B2 English
Prior Experience: Preferred, but not required
Relocation: Relocation assistance available (details below)
Salary & Benefits: Competitive salary, health & life insurance, career development opportunities, and more.

Job Overview:
We are seeking a motivated and customer-focused German-Speaking Customer Support Representative for a hybrid position in Malta. This role is ideal for individuals passionate about providing excellent customer service, especially in the web services industry. You will assist German-speaking clients by resolving inquiries, troubleshooting issues, and ensuring a seamless and positive experience. The position requires fluent German and a B2 proficiency in English. Prior customer support experience is a plus, but not mandatory.

Please note that the work schedule for this position is during midnight hours, catering to customers in different time zones.

Key Responsibilities:

• Customer Support: Provide professional and timely customer service to German-speaking clients via various channels, including phone, email, and live chat.
• Problem Resolution: Handle and resolve customer issues, ensuring a smooth and positive experience throughout the process.
• Product Knowledge: Stay updated on the company's products and services to offer accurate information and troubleshooting support to customers.
• Order Management: Assist customers with placing, modifying, and tracking orders related to web services.
• Technical Assistance: Provide clear, user-friendly technical assistance and guidance to customers on how to use web services effectively. Training will be provided if needed.
• Team Collaboration: Work closely with other departments to resolve more complex issues and improve the overall customer experience.
• Feedback and Improvement: Gather customer feedback to help improve products, services, and internal processes.

Requirements:

• Fluent in German: Native or near-native proficiency in both written and spoken German.
• B2 English Proficiency: A good level of English is required for internal communication and documentation.
• Customer Support Experience: Experience in customer service is advantageous but not required; we are happy to train the right candidate.
• Problem-Solving Skills: Strong analytical skills and the ability to approach issues with a customer-first mindset.
• Communication Skills: Excellent written and verbal communication skills for effective interactions with both customers and team members.
• Tech-Savvy: A basic understanding of web services and digital tools is beneficial. Full training will be provided.
• Work Schedule: The position requires working midnight hours to accommodate customers in different time zones.

Relocation Package:

• Flight Ticket Reimbursement: After 6 months of employment, you are eligible for flight ticket reimbursement up to €200. Please note, this reimbursement applies only to the candidate, not to family members.
  For example, if the candidate's flight costs €70 but the total cost for the entire family is €190, the reimbursement will only cover the €70.
• Accommodation Assistance: The company partners with real estate agencies to offer employees discounts on agency fees when securing accommodation in Malta.
• Family Relocation: Candidates relocating with their partners and/or children are welcome. However, the relocation package is only applicable to the candidate, and any additional costs for family members (including accommodation and flights) must be covered by the candidate.

What We Offer:

• Competitive Salary: A highly competitive salary based on your qualifications and experience.
• Health & Life Insurance: Comprehensive insurance coverage to ensure your well-being.
• Career Development: Opportunities for personal and professional growth, including training and advancement within the company.
• Hybrid Work Model: Enjoy the flexibility of working both remotely and in the office in Malta.
• Vibrant Work Environment: Be part of an inclusive and collaborative team with a focus on customer service excellence.
• Work-Life Balance: Flexible working hours to maintain a healthy work-life balance.

How to Apply:
If you are ready to join a dynamic team and provide top-tier customer support to German-speaking clients, we would love to hear from you. Please submit your resume and a cover letter explaining why you are excited about this opportunity.

Important: Only candidates who meet the local eligibility requirements for relocation will be considered. Relocation assistance will only be provided to the candidate. Family members' relocation costs must be paid by the candidate.

We look forward to your application