Malta

2 weeks ago

Valletta, Valletta, Malta CBT Full time


Job Title: German Customer Advisor
Location: Malta (Hybrid/Onsite)
Company: Cross Border Talents

About Us:
At Cross Border Talents, we connect skilled professionals with exciting global opportunities. Based in the beautiful island of Malta, we work with leading businesses to build diverse, high-performance teams across borders. We're currently looking for a German-Speaking Customer Advisor to join our growing team. If you're passionate about helping people, providing exceptional service, and making an impact, we'd love to meet you

What You'll Be Doing:

  • Deliver top-tier support to our German-speaking customers: Communicate with customers via email, phone, and chat, assisting them with inquiries and resolving issues in a timely and friendly manner.
  • Provide solutions to customer challenges: Address customer concerns, troubleshoot problems, and guide them to effective solutions.
  • Collaborate with diverse teams: Work closely with colleagues from different departments to ensure an outstanding experience for our customers.
  • Contribute valuable insights: Share customer feedback to help improve our services, products, and processes.
  • Exceed customer expectations: Go above and beyond to ensure our customers feel valued, heard, and satisfied.

What We're Looking For:

  • Fluent in German (written and spoken) – As you'll be working directly with our German-speaking customers, fluency is essential.
  • Customer-focused mindset: A genuine passion for providing excellent customer service and finding solutions that make a difference.
  • Strong communication skills: The ability to express yourself clearly and effectively while listening attentively to customers' needs.
  • Problem-solving ability: A natural talent for resolving issues quickly and efficiently, while maintaining a positive experience for customers.
  • Previous customer service experience (preferred but not required): Experience in customer service is a plus, but we're happy to train the right candidate.
  • Tech-savvy: Comfortable with customer service platforms and eager to learn new tools and systems.

Why You Should Join Us:

  • Live and work in Malta: Malta offers a fantastic lifestyle with its sunny weather, beautiful coastline, and rich cultural heritage. It's a great place to both work and play.
  • Flexible work options: Choose between a hybrid working model (mixing home and office-based work) or join us onsite in our modern, welcoming office.
  • Career growth opportunities: We're committed to helping you grow in your career, with clear pathways for development and advancement.
  • Inclusive and supportive team culture: Work in an environment where collaboration, creativity, and respect are valued.
  • Competitive salary and benefits: Enjoy a competitive salary package, health benefits, and other perks to ensure you feel supported and appreciated.

Ready to Join Us?
If you're a fluent German speaker with a passion for customer service and are eager to work in a dynamic, international company, we'd love to hear from you. Apply today and take the next step in your career with Cross Border Talents


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