Italian Reservation Agent in Malta

2 weeks ago

Mosta, Il-Mosta, Malta Cross Border Talents Full time €15,000 - €25,000 per year


Kickstart Your Career in International Airline Support

Are you passionate about travel and delivering top-tier customer service? Join our team as an International Airline Support Agent and be part of a dynamic industry where you can grow and thrive

Role Overview:

In this role, you'll receive comprehensive training to assist customers across multiple channels, including phone, chat, email, and social media. Whether helping with bookings, resolving inquiries, or ensuring a smooth travel experience, you'll play a key role in providing outstanding support.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, chat, and social media
  • Assist passengers with flight bookings, cancellations, and rescheduling
  • Handle baggage inquiries, refunds, and travel documentation support
  • Troubleshoot check-in and boarding issues to ensure smooth travel
  • Offer guidance on travel policies, visa requirements, and airline regulations
  • Work closely with internal teams to escalate and resolve complex cases
  • Maintain accurate records of customer interactions and solutions provided
  • Stay updated on airline promotions, policies, and travel industry trends
  • Engage in continuous training and skill development for career growth

Requirements:

  • Fluent in Italian (C2 level)
  • Fluent in English (C1 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Attractive Salary:  We offer a salary that reflects your skills and commitment
  • Language Bonus: Receive an additional bonus for your proficiency in Italian
  • Performance Bonus: Earn extra rewards based on your individual success
  • Health and Life Insurance: Enjoy comprehensive coverage for your well-being

  • Onsite Work: Engage and grow in a collaborative office environment

Ready to take off with the International Airline Support Project? Apply today, and we'll reach out to you soon


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