Head of Product, Internal Tools

Description

Position at ARRISE

ABOUT US ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world's biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. Be part of the future of iGaming with 10,000 ARRISERS See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here  ABOUT THE ROLE We are looking for a superstar product enthusiast who lives and breathes creating and managing tools and systems that are used both externally by our clients and players and internally by our many teams and thousands of operational personnel that bring our games life every day. If you're able to bring solid product leadership, management, slick usability, keen visual design, seamless information architecture, and execution leadership to a highly driven, fast-moving, and talented team, you'll fit right in. Reporting to the Chief Product Officer and working closely with other product design, product managers, product owners, specialists, designers, business analysts, and development teams, this is both a strategic and hands-on role that can be on the ground with the team in Gibraltar or Malta, or remote. WHAT YOU'LL BE DOING Core Responsibilities:

Work closely with internal stakeholders to understand, flesh out, and execute the product vision as it relates to our internal tools and systems.Manage the tooling product roadmap(s) and work with the delivery teams to ensure that we are consistently delivering value for our internal stakeholders and our clients on time. Your remit will include specialised app, platform tools, compliance tools, and live casino tools with a wide variety of applications affecting different departments.Lead a team of product managers, product owners, and business analysts, to drive products and features that fit our business requirements. In many cases, internal tools need to be coordinated with other initiatives to ensure that new features, products, and initiatives are supported by our internal capabilities. New features and products are driven by strategic roadmaps that are agreed and picked up in order of priority.Provide detailed feedback and work to iterate concepts that need work together with key stakeholders. In some cases, this will be high level where you can talk through your feedback and continue progressing – in other cases, it may require you to jump in and provide examples, details, or actively participating to assist. Feedback is particularly vital in cases where there are dependencies or complex interactions.Work closely with the product design team to help conceptualise and iterate new designs for backoffice systems and tools. This will include participating in design reviews, team meetings, and brainstorming sessions.Meet with product design teams to discuss the designs and prototypes to ensure they are fit for purpose. Revisions, iterations, and even rapid prototyping sessions may be required to tune designs to create exceptional product experiences.Evaluate the technical repercussions of product & design choices with all involved to ensure that what we are building is possible, practical, and within an agreed timeframe.Coordinate with different departments to get projects across the line. The nature of backoffice tools means that features will likely touch many different areas across the business and can create very complex interactions and dependencies that need to be effectively managed across multiple roadmaps.Work with the team to split larger initiatives into smaller ones to consistently and incrementally deliver value at pace and to de-risk long development times.Assist the product design teams with questions about the product and to help guide the visuals necessary for the specifications. This will require flow and scenario testing, which may require revisions to the designs for edge cases.Present product concepts clearly, concisely, and effectively to the team and to stakeholders.Adjust specifications based on feedback from stakeholders or from broader technical challenges, constraints, or limitations that may arise during the production process.Mentor, build, and guide your team of product managers and owners. This leadership style includes product leadership where you are setting standards for product development and approaches that the team can easily consume and apply to their daily practices to excel and grow.Oversee product specifications and their implementation to ensure they are delivered according to the original vision.Participate in UAT for important features to ensure that deliverables fall in line with the original vision and implementation guidelines.Liaise with other design teams throughout the business to ensure broad alignment with design systems and characteristics.Work with product managers and owners to define success criteria for any new product or feature and ensure that the necessary data is being collected to measure and validate our rollouts.Clearly define our internal product analytics metrics and revise them regularly to ensure that we are measuring and benchmarking how our tools are used. Strategic Responsibilities:Team leads and heads are expected to be strategic as per the points below, but they are also expected to be extremely hands-on and in the details where and when necessary. You need to be able to operate both with latitude and depth to be successful in this role.Liaise with key stakeholders, C-suite, and departmental heads to ensure that the strategic priorities in the roadmap are being considered and delivered.Monitor how we are deploying value to our internal teams and obsess about delivering products and features at pace.Look at opportunities to simplify, automate, and reduce running costs for our tools and systems.Work with teams and departments to unify our tools where it makes sense to do so. Although our priority will always be to provide the best possible user experience to our players and clients, your focus should be to manage our portfolio of internal products that do the same for stakeholders.Consider how product developments and features fit within the broader context of the business overall. Ensure that the designs are built flexibly to accommodate our longer-term goals and that we don't need to redo or substantially change previous deployments for future developments.Work closely with engineering to establish strong working relationships and ensure a seamless and deterministic workflow for the team.Look for opportunities to optimise our product development approach by reducing iterative cycles, minimising development refining times, and avoiding change requests.Keep an eye on broader product trends and tools, especially within the gaming and entertainment spaces, to ensure that we are keeping up with best product practices and exceeding customer expectations.Provide thoughtful, considered feedback on the overall roadmap and user experience strategy. WHAT WE ASK OF YOU You must be technical and truly understand how complex, scalable, high-load systems are built, managed, and administered. You must simultaneously understand how extremely large and varied groups of internal users consume and use these tools effectively.You must have led one or more product roadmaps for at least one organisation.You must have operated in a product head or lead capacity in iGaming with a track record of delivering successful projects. Be prepared to talk about them in detail.You must have worked on and delivered large, complex projects facing consumers and internal customers alike. Again, be prepared to talk about them in detail.You must have a great rapport with both product design and engineering and be able to discuss design and engineering topics credibly, particularly as it relates to building products.You must understand iGaming content (RNG and live games), how operators work with content partners and the technologies necessary to support those workstreams, live casino systems and operations, RNG systems and operations, technical systems, and general operations.You must understand how machine learning models work, how data science view and consume data to build models, and their practical applications to our products.You must know how to measure and track use/performance of new products and features so we can make great decisions.You must be able to understand the mindset of a gaming customer and balance those with the needs of our business-to-business clients.You must have hired and led other product managers and owners.You must be proficient with cloud-based productivity and software development tools, such as Office and Jira. Optional, but Advantageous Experience:You should have experience with development, ideally having coded yourself either recreationally or throughout your career. Working knowledge of using developer tools, coding, and IDEs so that you can contribute more technically, is advantageous.You should have experience with product design, ideally understanding how to visually represent your ideas. As per above, this can be recreationally or previously in your career. Working knowledge of visualisation tools such as Adobe's Creative Cloud Suite, Figma, Sketch, Origami, and other similar software types, is advantageous.You should understand streaming betting products and systems. Personal Characteristics:Lead by example and be prepared to do everything that you would ask your team to do.Have the finesse of an emissary and inspire your colleagues to collaborate with you. Product roles touch upon nearly all areas of the business so this characteristic is critical to helping you succeed.Operate at different levels seamlessly. While this is a senior role that needs to operate strategically, you need to be able to dip directly into the details at the drop of a hat and provide direct assistance and contribution.Be exceptionally well-organised. Many job descriptions will mention this attribute, but it is genuinely critical to you succeeding here. There are many moving parts to this role so you must bring method and structure to your approach on all fronts.Be extremely creative – this is a role that specifically creates experiences for players to have fun.Understand how to turn something complex into something simple for end users. The simpler something is to use, likely the more complex it is to build – you need to understand and embrace that philosophy and follow the details through to the end.Be obsessed with details and optimisations. Creating amazing player experiences means scrutinising every detail to ensure that you're constantly delivering the best possible solution. In a such a highly competitive industry, small details can make a big difference.Take critical feedback well. A lot of different stakeholders are going to be looking at the product and providing their input – this is a critical part of the collaboration process. Knowing how to accept and act on feedback is vital to this role.Discuss constructively and diplomatically. Having many different views means that we won't always agree – but we need to focus on collaborating solutions that deliver optimal outcomes for our customers.Be an expert communicator both visually and verbally. Your product overviews should nearly speak for themselves; however, you still need to be able to walk different audiences through them in detail. For example, explaining them to stakeholders versus relaying the details to development.Exude transparency, openness, and objectivity. We're all here to build great things and need to collaborate effectively.Thrive in a fast-paced environment and be able to work to very tight deadlines. We work to visualise things quickly and make decisions to push the business forward.Speak English natively or be completely fluent. WHAT WE OFFER IN EXCHANGE Highly competitive salaryDetailed company training on the highest standardsFriendly and supportive cultureTremendous growth opportunities in a large, fast-moving international company   #LI-Onsite #LI-BS1

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